Industries Served
EducationNon-ProfitHealthcare
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceBackup Solutions
Certifications
Microsoft PartnerCompTIA A+Cisco Certified
Overview
Family Education & Support Services is a managed service provider located in Tumwater, Washington, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in supporting educational institutions and family-oriented organizations, ensuring reliable technology infrastructure and cybersecurity measures. By offering tailored services, they help clients enhance operational efficiency and maintain compliance with industry standards.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Family Education & Support Services for their responsiveness and reliability. Reviews highlight the team's effective communication and strong focus on security, ensuring peace of mind for their clients.
Service Coverage Area
Family Education & Support Services serves Tumwater and surrounding areas including Olympia, Lacey, and Shelton. Major freeways include I-5 and US-101, with landmarks such as the Washington State Capitol and Tumwater Falls Park.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does Family Education & Support Services provide in Tumwater, Washington, and which industries do you specialize in locally?▶
Family Education & Support Services offers managed IT services including network monitoring, cybersecurity, and cloud migrations. They specialize in serving the education, non-profit, and healthcare industries.
How fast is Family Education & Support Services average response time for tickets in Tumwater, Washington, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. After-hours support is available for urgent issues to ensure continuous service.
Does Family Education & Support Services handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Family Education & Support Services is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI standards.
What does onboarding with Family Education & Support Services look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's needs, followed by the implementation of necessary IT solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Family Education & Support Services support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Family Education & Support Services supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client needs.
How does pricing work with Family Education & Support Services and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per user or per device model, with options for flat monthly plans that may include different service tiers to accommodate varying client requirements.
Customer Reviews