Industries Served
HealthcareFinanceManufacturingRetailEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Digital Realm IT Solutions is a managed service provider based in Richland, Washington, offering comprehensive IT services to local businesses. They specialize in delivering reliable technology solutions, including cybersecurity, cloud services, and IT support. By focusing on the unique needs of industries in the region, Digital Realm enhances operational efficiency and security for its clients.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently commend Digital Realm IT Solutions for their responsiveness and reliability. Many reviews highlight the company's strong communication skills and commitment to security, ensuring peace of mind for businesses.
Service Coverage Area
Digital Realm IT Solutions serves Richland and surrounding areas including Kennewick, Pasco, and West Richland. Major freeways include I-182 and US-395, with local landmarks such as the Columbia Center Mall and the Hanford Reach National Monument.
Pricing Model
The pricing structure typically operates on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does Digital Realm IT Solutions provide in Richland, Washington, and which industries do you specialize in locally?▶
Digital Realm IT Solutions offers a range of services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Digital Realm IT Solutions average response time for tickets in Richland, Washington, and do you offer after-hours support?▶
The average response time for tickets is typically within one hour during business hours. After-hours support is available for urgent issues.
Does Digital Realm IT Solutions handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Digital Realm IT Solutions provides cybersecurity services that include compliance support for HIPAA and PCI regulations.
What does onboarding with Digital Realm IT Solutions look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of services. The process generally takes 2-4 weeks.
What tools and platforms does Digital Realm IT Solutions support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Digital Realm IT Solutions supports a variety of platforms including Microsoft 365, Google Workspace, and offers solutions for backups and disaster recovery.
How does pricing work with Digital Realm IT Solutions and is it per user, per device, or a flat monthly plan?▶
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that can include different service tiers.
Customer Reviews