Industries Served
HealthcareEducationRetailFinanceManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Family Home Care is a managed service provider located in Pullman, Washington, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that clients can focus on their core operations without worrying about IT challenges. By leveraging advanced technologies and a customer-centric approach, Family Home Care aims to enhance operational efficiency and security for businesses in the region.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently highlight Family Home Care's responsiveness and reliability in managing their IT needs. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses. Overall, reviews reflect a high level of satisfaction with the services provided.
Service Coverage Area
Family Home Care serves Pullman and surrounding areas including Moscow, Colfax, and Lewiston. The service area is accessible via major freeways such as US-195 and WA-27, with landmarks like Washington State University nearby.
Pricing Model
Family Home Care typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving tailored IT support.
FAQ
What services does Family Home Care provide in Pullman, Washington, and which industries do you specialize in locally?▶
Family Home Care provides a range of IT services including managed endpoints, network monitoring, cybersecurity, and cloud migrations. They specialize in industries such as healthcare, education, and retail.
How fast is Family Home Care average response time for tickets in Pullman, Washington, and do you offer after-hours support?▶
Family Home Care aims for a rapid response time for support tickets, typically addressing issues within a few hours. They also offer after-hours support to ensure continuous service for their clients.
Does Family Home Care handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Family Home Care provides cybersecurity services that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with Family Home Care look like for a new client, and how long does it take?▶
Onboarding with Family Home Care involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Family Home Care support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Family Home Care supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Family Home Care and is it per user, per device, or a flat monthly plan?▶
Family Home Care utilizes a flat monthly pricing model with tiered options based on the services provided. This structure allows clients to choose the level of support that best fits their needs.
Customer Reviews