Industries Served
EducationHealthcareFinanceRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoAWS
Certifications
Microsoft PartnerCompTIA Security+Cisco CertifiedAWS Certified Solutions Architect
Overview
Crimson Service Desk is a managed service provider located in Pullman, Washington, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations while maintaining secure and efficient IT environments. With a commitment to reliability and customer satisfaction, Crimson Service Desk serves various industries, providing tailored support to meet the unique needs of each client.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Crimson Service Desk for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
Crimson Service Desk serves Pullman and nearby areas including Moscow, Colfax, and Lewiston. The service area is accessible via major freeways such as US-195 and WA-27, and is close to landmarks like Washington State University.
Pricing Model
Crimson Service Desk utilizes a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Crimson Service Desk provide in Pullman, Washington, and which industries do you specialize in locally?▶
Crimson Service Desk offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in supporting industries such as education, healthcare, and finance.
How fast is Crimson Service Desk average response time for tickets in Pullman, Washington, and do you offer after-hours support?▶
The average response time for tickets at Crimson Service Desk is typically within one hour during business hours. They also provide after-hours support to ensure continuous service.
Does Crimson Service Desk handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Crimson Service Desk is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and compliant.
What does onboarding with Crimson Service Desk look like for a new client, and how long does it take?▶
Onboarding with Crimson Service Desk involves an initial assessment of IT needs, followed by the implementation of necessary services. The process typically takes 2-4 weeks depending on the complexity of the client's requirements.
What tools and platforms does Crimson Service Desk support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Crimson Service Desk supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client needs.
How does pricing work with Crimson Service Desk and is it per user, per device, or a flat monthly plan?▶
Crimson Service Desk operates on a flat monthly pricing model with tiered options based on the services provided, allowing clients to choose a plan that best fits their needs.
Customer Reviews