Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
BlackPoint IT Services is a managed service provider located in Kent, Washington, specializing in IT solutions for local businesses. They offer a range of services including network management, cybersecurity, and cloud solutions, aimed at enhancing operational efficiency and security for their clients. With a commitment to reliability and customer satisfaction, BlackPoint IT Services serves various industries, ensuring that businesses can focus on their core operations while leaving IT management to the experts.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend BlackPoint IT Services for their responsiveness and reliability. Many reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
BlackPoint IT Services serves Kent and surrounding areas including Auburn, Renton, Federal Way, and Des Moines. The service area is accessible via major freeways such as I-5 and SR-167, and is near landmarks like the Kent Station and the ShoWare Center.
Pricing Model
Pricing is structured on a flat monthly basis with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs, whether it is per user or per device.
FAQ
What services does BlackPoint IT Services provide in Kent, Washington, and which industries do you specialize in locally?▶
BlackPoint IT Services provides a range of IT solutions including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is BlackPoint IT Services average response time for tickets in Kent, Washington, and do you offer after-hours support?▶
The average response time for tickets is typically within one hour during business hours. BlackPoint IT Services also offers after-hours support to ensure client needs are met promptly.
Does BlackPoint IT Services handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, BlackPoint IT Services is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and compliant.
What does onboarding with BlackPoint IT Services look like for a new client, and how long does it take?▶
Onboarding with BlackPoint IT Services involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks depending on the complexity of the requirements.
What tools and platforms does BlackPoint IT Services support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
BlackPoint IT Services supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with BlackPoint IT Services and is it per user, per device, or a flat monthly plan?▶
Pricing with BlackPoint IT Services is typically structured as a flat monthly plan with options based on the number of users or devices, allowing flexibility for businesses of all sizes.
Customer Reviews