Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Genesis Smart Homes is a managed service provider based in Kennewick, Washington, specializing in IT services for local businesses. They offer a range of solutions including cybersecurity, network management, and cloud services, aimed at enhancing operational efficiency and security for their clients. With a focus on small to medium-sized enterprises, Genesis Smart Homes delivers tailored support to meet the unique needs of various industries in the region.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Genesis Smart Homes for their responsiveness and reliability. Reviews highlight the team's effective communication and commitment to security, making them a trusted partner for IT services.
Service Coverage Area
Genesis Smart Homes serves the Kennewick area and nearby cities such as Pasco, Richland, and West Richland. The service area is accessible via major freeways including I-182 and US-395, with local landmarks like Columbia Center Mall and the Tri-Cities Airport.
Pricing Model
Genesis Smart Homes offers flexible pricing structures, typically based on a per-user or per-device model. They may also provide flat monthly plans with tiered options to accommodate different business needs.
FAQ
What services does Genesis Smart Homes provide in Kennewick, Washington, and which industries do you specialize in locally?▶
Genesis Smart Homes provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is Genesis Smart Homes average response time for tickets in Kennewick, Washington, and do you offer after-hours support?▶
Genesis Smart Homes typically responds to support tickets within a few hours during business hours. They also offer after-hours support to ensure client needs are met promptly.
Does Genesis Smart Homes handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Genesis Smart Homes provides cybersecurity solutions that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with Genesis Smart Homes look like for a new client, and how long does it take?▶
Onboarding with Genesis Smart Homes involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Genesis Smart Homes support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Genesis Smart Homes supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Genesis Smart Homes and is it per user, per device, or a flat monthly plan?▶
Pricing at Genesis Smart Homes is flexible, typically based on a per-user or per-device model, with options for flat monthly plans that cater to different business sizes and needs.
Customer Reviews