Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCompTIA Security+Cisco CertifiedVMware Certified Professional
Overview
Subterranean’ is a managed service provider located in Clarkston, Washington, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency, improve cybersecurity, and ensure reliable IT support. By serving various industries, Subterranean’ aims to provide tailored services that meet the unique needs of their clients, helping them to thrive in a competitive environment.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Subterranean’ for their responsiveness and reliability in managing IT needs. The team is noted for their effective communication and commitment to security, ensuring peace of mind for businesses.
Service Coverage Area
Subterranean’ serves Clarkston and nearby areas including Lewiston, Asotin, and Pullman. Major freeways in the vicinity include US-12 and WA-129, with local landmarks such as the Snake River and the Lewis-Clark Valley.
Pricing Model
Subterranean’ typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does Subterranean’ provide in Clarkston, Washington, and which industries do you specialize in locally?▶
Services typically cover managed endpoints, networks, cloud, help desk, security, and backups, with local industry experience as needed.
How fast is Subterranean’ average response time for tickets in Clarkston, Washington, and do you offer after-hours support?▶
Average response times are typically within business hours for standard tickets, with urgent issues prioritized. After-hours support may be available by arrangement.
Does Subterranean’ handle cybersecurity and compliance for HIPAA or PCI?▶
Core cybersecurity services can include endpoint protection, patching, MFA, backups, and security monitoring. Compliance guidance for HIPAA or PCI depends on scope.
What does onboarding with Subterranean’ look like for a new client, and how long does it take?▶
Onboarding usually includes discovery, device and account setup, tool deployment, documentation, and a kickoff. Timelines vary by size and complexity.
What tools and platforms does Subterranean’ support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Commonly supported platforms include Microsoft 365, Azure or Google Workspace, along with backup and disaster recovery solutions.
How does pricing work with Subterranean’ and is it per user, per device, or a flat monthly plan?▶
Subterranean’ utilizes a flat monthly pricing model with tiered options based on service requirements, allowing clients to choose plans that fit their needs.
Customer Reviews