Industries Served
HealthcareFinanceEducationManufacturingRetail
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Emerald Technology Group is a managed service provider located in Springfield, Oregon, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that clients can focus on their core operations while relying on robust technology support. With a commitment to enhancing productivity and security, Emerald Technology Group serves a diverse range of industries, helping organizations thrive in a digital landscape.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Emerald Technology Group for their responsiveness and reliability. Reviews highlight the team's strong communication skills and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
Emerald Technology Group serves Springfield and surrounding areas including Eugene, Coburg, and Junction City. Major freeways in the vicinity include Interstate 5 and Highway 126, with local landmarks such as the Springfield Museum and Dorris Ranch.
Pricing Model
Emerald Technology Group typically employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving tailored IT support.
FAQ
What services does Emerald Technology Group provide in Springfield, Oregon, and which industries do you specialize in locally?▶
Emerald Technology Group offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Emerald Technology Group average response time for tickets in Springfield, Oregon, and do you offer after-hours support?▶
Emerald Technology Group typically responds to support tickets within a few hours during business hours. They also offer after-hours support to ensure critical issues are addressed promptly.
Does Emerald Technology Group handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Emerald Technology Group provides cybersecurity services that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with Emerald Technology Group look like for a new client, and how long does it take?▶
Onboarding with Emerald Technology Group involves an initial assessment of IT needs, followed by the implementation of services. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Emerald Technology Group support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Emerald Technology Group supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client needs.
How does pricing work with Emerald Technology Group and is it per user, per device, or a flat monthly plan?▶
Emerald Technology Group generally uses a flat monthly pricing model with tiered options based on the services provided, allowing flexibility for businesses in budgeting their IT expenses.
Customer Reviews