Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCompTIA Security+Cisco CertifiedGoogle Workspace Partner
Overview
sbHelper is a managed service provider located in Roseburg, Oregon, specializing in IT services for local businesses. They offer a range of solutions including network management, cybersecurity, and cloud services, aimed at enhancing operational efficiency and security. With a focus on small to medium-sized enterprises, sbHelper delivers reliable support tailored to the unique needs of the community.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend sbHelper for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
sbHelper serves Roseburg and nearby areas including Winston, Sutherlin, and Myrtle Creek. Major freeways include I-5 and OR-99, with local landmarks such as the Umpqua River and Douglas County Museum.
Pricing Model
sbHelper typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs.
FAQ
What services does sbHelper provide in Roseburg, Oregon, and which industries do you specialize in locally?▶
sbHelper provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is sbHelper average response time for tickets in Roseburg, Oregon, and do you offer after-hours support?▶
sbHelper typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance when needed.
Does sbHelper handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, sbHelper is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with sbHelper look like for a new client, and how long does it take?▶
Onboarding with sbHelper involves an initial assessment of the client's IT needs, followed by the implementation of necessary services. This process typically takes 2-4 weeks, depending on the complexity of the setup.
What tools and platforms does sbHelper support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
sbHelper supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client needs.
How does pricing work with sbHelper and is it per user, per device, or a flat monthly plan?▶
sbHelper offers a flat monthly pricing model with tiered options based on the services selected, allowing clients to choose a plan that best fits their operational requirements.
Customer Reviews