Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Direct One is a managed service provider based in Portland, Oregon, offering comprehensive IT solutions to local businesses. They specialize in managed IT services, cybersecurity, and cloud solutions, ensuring that organizations can focus on their core operations while benefiting from reliable technology support. With a commitment to enhancing operational efficiency, Direct One serves various industries, providing tailored services that meet the unique needs of each client.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Direct One for their responsiveness and reliability in addressing IT issues. The team is noted for their effective communication and strong focus on security, ensuring that businesses feel supported and secure.
Service Coverage Area
Direct One serves the Portland metropolitan area, including nearby cities such as Beaverton, Tigard, and Gresham. Major freeways include I-5 and I-205, with recognizable landmarks like the Oregon Zoo and the Portland Art Museum.
Pricing Model
Direct One typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Direct One provide in Portland, Oregon, and which industries do you specialize in locally?▶
Direct One provides managed IT services, cybersecurity, cloud solutions, and help desk support. They specialize in serving industries such as healthcare, finance, retail, and education.
How fast is Direct One average response time for tickets in Portland, Oregon, and do you offer after-hours support?▶
Direct One aims for a rapid response time for support tickets, typically addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does Direct One handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Direct One provides cybersecurity services that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary security standards.
What does onboarding with Direct One look like for a new client, and how long does it take?▶
Onboarding with Direct One involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Direct One support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Direct One supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Direct One and is it per user, per device, or a flat monthly plan?▶
Direct One uses a flat monthly pricing model with tiered options based on the services provided. This allows clients to choose a plan that best fits their needs, whether it is per user or per device.
Customer Reviews