Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
TouchPoint Networks is a managed service provider located in Medford, Oregon, dedicated to delivering comprehensive IT solutions for local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that clients can focus on their core operations without worrying about IT issues. By leveraging advanced technology and industry best practices, TouchPoint Networks adds significant value to organizations in the region, enhancing their operational efficiency and security.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend TouchPoint Networks for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and protected.
Service Coverage Area
TouchPoint Networks serves Medford and surrounding areas including Ashland, Central Point, and Jacksonville. The service area is accessible via major freeways such as I-5 and Highway 62, and is near landmarks like the Rogue Valley Mall and Bear Creek Park.
Pricing Model
Pricing is typically structured on a per-user or per-device basis, with options for flat monthly plans that can be tailored to meet the needs of different businesses.
FAQ
What services does TouchPoint Networks provide in Medford, Oregon, and which industries do you specialize in locally?▶
TouchPoint Networks provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is TouchPoint Networks average response time for tickets in Medford, Oregon, and do you offer after-hours support?▶
TouchPoint Networks typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure that clients receive assistance when needed.
Does TouchPoint Networks handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, TouchPoint Networks is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory requirements.
What does onboarding with TouchPoint Networks look like for a new client, and how long does it take?▶
Onboarding with TouchPoint Networks involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. This process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does TouchPoint Networks support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
TouchPoint Networks supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with TouchPoint Networks and is it per user, per device, or a flat monthly plan?▶
Pricing with TouchPoint Networks is generally structured on a per-user or per-device basis, with options for flat monthly plans that can be customized based on the specific needs of the business.
Customer Reviews