Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
A Touch of Grace is a managed service provider based in Medford, Oregon, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in a range of services including cybersecurity, network management, and cloud solutions, ensuring that clients can focus on their core operations without worrying about their IT infrastructure. With a commitment to reliability and customer satisfaction, A Touch of Grace serves various industries, helping organizations enhance their productivity and security.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently commend A Touch of Grace for their responsiveness and reliability in managing IT services. Many reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for local businesses.
Service Coverage Area
A Touch of Grace serves the Medford area and nearby cities such as Ashland, Central Point, and Jacksonville. The business is conveniently located near Interstate 5 and is close to landmarks like the Rogue Valley Mall.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include different service tiers to accommodate various business needs.
FAQ
What services does A Touch of Grace provide in Medford, Oregon, and which industries do you specialize in locally?▶
A Touch of Grace offers a variety of IT services including managed endpoints, network monitoring, and cybersecurity solutions. They specialize in serving industries such as healthcare, finance, and retail.
How fast is A Touch of Grace average response time for tickets in Medford, Oregon, and do you offer after-hours support?▶
A Touch of Grace typically maintains a quick response time for support tickets, often addressing issues within a few hours. They also provide after-hours support to ensure continuous service for their clients.
Does A Touch of Grace handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, A Touch of Grace is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, helping businesses meet regulatory requirements while securing sensitive data.
What does onboarding with A Touch of Grace look like for a new client, and how long does it take?▶
Onboarding with A Touch of Grace involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does A Touch of Grace support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
A Touch of Grace supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with A Touch of Grace and is it per user, per device, or a flat monthly plan?▶
Pricing at A Touch of Grace is generally structured on a per user or per device basis, with options for flat monthly plans that can be customized based on the services selected.
Customer Reviews