Industries Served
HealthcareRetailFinanceEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
DirectLine-IT is a managed service provider based in Hood River, Oregon, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations without worrying about IT issues. With a commitment to reliability and security, DirectLine-IT serves various industries, providing tailored support to meet the unique needs of each client.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend DirectLine-IT for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
DirectLine-IT serves Hood River and surrounding areas including The Dalles, White Salmon, and Mosier. Major freeways nearby include I-84 and US-30, with notable landmarks such as the Columbia River Gorge.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that can include tiered services based on client needs.
FAQ
What services does DirectLine-IT provide in Hood River, Oregon, and which industries do you specialize in locally?▶
DirectLine-IT provides a range of services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, retail, and finance.
How fast is DirectLine-IT average response time for tickets in Hood River, Oregon, and do you offer after-hours support?▶
DirectLine-IT typically has a quick response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does DirectLine-IT handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, DirectLine-IT is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulations.
What does onboarding with DirectLine-IT look like for a new client, and how long does it take?▶
Onboarding with DirectLine-IT involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the setup.
What tools and platforms does DirectLine-IT support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
DirectLine-IT supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with DirectLine-IT and is it per user, per device, or a flat monthly plan?▶
Pricing with DirectLine-IT is generally structured on a per user or per device basis, with options for flat monthly plans that can be customized based on the services required.
Customer Reviews