Industries Served
EducationHealthcareFinanceRetail
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCisco
Certifications
Microsoft Certified PartnerCisco PartnerCompTIA Security+
Overview
University of Oregon Technology Service Desk provides comprehensive IT support services to local businesses and educational institutions in Eugene, Oregon. They specialize in managed IT services, ensuring reliable technology solutions that enhance operational efficiency. By focusing on cybersecurity, network management, and user support, they deliver value to clients, helping them navigate the complexities of modern technology.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight the responsiveness and reliability of University of Oregon Technology Service Desk. They appreciate the effective communication and strong focus on security, which contributes to a positive overall experience.
Service Coverage Area
University of Oregon Technology Service Desk serves Eugene and surrounding areas, including Springfield, Creswell, and Junction City. Major freeways in the vicinity include I-105 and OR-99, with the University of Oregon and Hayward Field as recognizable local landmarks.
Pricing Model
The pricing structure typically operates on a flat monthly basis with tiered options based on the services required. This allows for flexibility depending on the client's needs.
FAQ
What services does University of Oregon Technology Service Desk provide in Eugene, Oregon, and which industries do you specialize in locally?▶
University of Oregon Technology Service Desk offers services such as managed endpoints, network monitoring, and cybersecurity. They specialize in industries including education, healthcare, finance, and retail.
How fast is University of Oregon Technology Service Desk average response time for tickets in Eugene, Oregon, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. After-hours support is available for urgent issues, ensuring clients receive timely assistance.
Does University of Oregon Technology Service Desk handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, University of Oregon Technology Service Desk provides cybersecurity services that include compliance support for HIPAA and PCI regulations, ensuring that client data is secure.
What does onboarding with University of Oregon Technology Service Desk look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of necessary services. This process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does University of Oregon Technology Service Desk support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
University of Oregon Technology Service Desk supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity.
How does pricing work with University of Oregon Technology Service Desk and is it per user, per device, or a flat monthly plan?▶
Pricing typically operates on a flat monthly plan with tiered options based on the services provided. This structure allows for scalability as client needs change.
Customer Reviews