Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
TouchPoint Networks is a managed service provider located in Eugene, Oregon, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. With a focus on reliability and customer support, TouchPoint Networks aims to empower businesses by providing tailored IT services that meet their unique needs.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently highlight TouchPoint Networks' responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, ensuring that businesses feel supported and protected.
Service Coverage Area
TouchPoint Networks serves Eugene and surrounding areas including Springfield, Cottage Grove, and Junction City. Major freeways include I-5 and OR-99, with local landmarks such as the University of Oregon and Alton Baker Park.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does TouchPoint Networks provide in Eugene, Oregon, and which industries do you specialize in locally?▶
TouchPoint Networks provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity solutions. They specialize in serving industries such as healthcare, finance, and education.
How fast is TouchPoint Networks average response time for tickets in Eugene, Oregon, and do you offer after-hours support?▶
TouchPoint Networks typically maintains a quick response time for support tickets, often resolving issues within hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does TouchPoint Networks handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, TouchPoint Networks is equipped to manage cybersecurity and compliance needs for HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with TouchPoint Networks look like for a new client, and how long does it take?▶
Onboarding with TouchPoint Networks involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does TouchPoint Networks support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
TouchPoint Networks supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with TouchPoint Networks and is it per user, per device, or a flat monthly plan?▶
Pricing with TouchPoint Networks is generally structured on a per user or per device basis, with options for flat monthly plans that may include different service tiers.
Customer Reviews