Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Paradox technical support is a managed service provider based in Eugene, Oregon, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. With a focus on reliability and customer satisfaction, Paradox aims to empower organizations by providing expert technical support and innovative technology solutions.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Paradox technical support for their responsiveness and reliability. Many reviews highlight the team's effective communication and commitment to security, ensuring that businesses feel supported and secure in their IT operations.
Service Coverage Area
Paradox technical support serves Eugene and surrounding areas including Springfield, Cottage Grove, and Junction City. Major freeways include I-105 and OR-99, with local landmarks such as the University of Oregon and Skinner Butte Park.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does Paradox technical support provide in Eugene, Oregon, and which industries do you specialize in locally?▶
Paradox technical support offers a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Paradox technical support average response time for tickets in Eugene, Oregon, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. Paradox technical support also provides after-hours support to ensure that clients receive assistance when needed.
Does Paradox technical support handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Paradox technical support is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with Paradox technical support look like for a new client, and how long does it take?▶
Onboarding with Paradox technical support involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Paradox technical support support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Paradox technical support supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Paradox technical support and is it per user, per device, or a flat monthly plan?▶
Pricing for Paradox technical support is generally structured on a per user or per device basis, with options for flat monthly plans that may include different service tiers.
Customer Reviews