Industries Served
HealthcareEducationRetailFinanceManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Emerald Broadband is a managed service provider located in Eugene, Oregon, specializing in IT services for local businesses. They offer a range of solutions including network management, cybersecurity, and cloud services, aimed at enhancing operational efficiency and security for their clients. With a commitment to reliability and customer support, Emerald Broadband serves various industries, ensuring that businesses can focus on their core operations while leaving IT management to the experts.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups and recovery
Review Summary
Clients frequently commend Emerald Broadband for their responsiveness and reliability. Reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
Emerald Broadband serves Eugene and surrounding areas including Springfield, Creswell, and Junction City. Major freeways include I-5 and OR-99, with local landmarks such as the University of Oregon and Hayward Field.
Pricing Model
Emerald Broadband typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does Emerald Broadband provide in Eugene, Oregon, and which industries do you specialize in locally?▶
Emerald Broadband provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, education, and retail.
How fast is Emerald Broadband average response time for tickets in Eugene, Oregon, and do you offer after-hours support?▶
Emerald Broadband typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure that clients receive assistance when needed.
Does Emerald Broadband handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Emerald Broadband provides cybersecurity solutions that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with Emerald Broadband look like for a new client, and how long does it take?▶
Onboarding with Emerald Broadband involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the services required.
What tools and platforms does Emerald Broadband support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Emerald Broadband supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Emerald Broadband and is it per user, per device, or a flat monthly plan?▶
Emerald Broadband generally offers a flat monthly pricing model with tiered options based on the services selected, allowing clients to choose a plan that best fits their needs.
Customer Reviews