Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Alpha IT is a managed service provider located in Eugene, Oregon, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations without worrying about IT challenges. With a commitment to reliability and customer satisfaction, Alpha IT serves a diverse range of industries, providing tailored support that enhances operational efficiency and security.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Alpha IT for their responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, ensuring that businesses feel supported and protected.
Service Coverage Area
Alpha IT serves Eugene and nearby areas including Springfield, Creswell, and Junction City. Major freeways in the vicinity include I-105 and OR-99, with local landmarks such as the University of Oregon and Skinner Butte Park.
Pricing Model
Alpha IT typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Alpha IT provide in Eugene, Oregon, and which industries do you specialize in locally?▶
Alpha IT provides a range of services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Alpha IT average response time for tickets in Eugene, Oregon, and do you offer after-hours support?▶
Alpha IT typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance when needed.
Does Alpha IT handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Alpha IT is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with Alpha IT look like for a new client, and how long does it take?▶
Onboarding with Alpha IT involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the requirements.
What tools and platforms does Alpha IT support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Alpha IT supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Alpha IT and is it per user, per device, or a flat monthly plan?▶
Alpha IT utilizes a flat monthly pricing model with tiered options based on the services provided, allowing businesses to choose a plan that best fits their needs.
Customer Reviews