Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+VMware Certified Professional
Overview
SmartHelp is a managed service provider located in Eagle Point, Oregon, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, SmartHelp aims to empower businesses by providing tailored technology solutions that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend SmartHelp for their responsiveness and reliability. Many reviews highlight the team's effective communication and commitment to security, ensuring that businesses feel supported and protected.
Service Coverage Area
SmartHelp serves Eagle Point and surrounding areas including Medford, Ashland, Central Point, and Jacksonville. The service area is accessible via major freeways such as I-5 and OR-62, with local landmarks including the Eagle Point Golf Course and the Rogue River.
Pricing Model
SmartHelp employs a flexible pricing structure based on a flat monthly fee, with options available per user or per device. This model allows businesses to choose a plan that best fits their operational needs.
FAQ
What services does SmartHelp provide in Eagle Point, Oregon, and which industries do you specialize in locally?▶
SmartHelp provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, retail, and education.
How fast is SmartHelp average response time for tickets in Eagle Point, Oregon, and do you offer after-hours support?▶
SmartHelp typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure that clients receive assistance when needed.
Does SmartHelp handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, SmartHelp is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with SmartHelp look like for a new client, and how long does it take?▶
Onboarding with SmartHelp involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the requirements.
What tools and platforms does SmartHelp support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
SmartHelp supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with SmartHelp and is it per user, per device, or a flat monthly plan?▶
SmartHelp offers a flexible pricing model that can be structured per user, per device, or as a flat monthly plan, allowing businesses to choose the option that best fits their needs.
Customer Reviews