Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
New Fathom IT is a managed service provider located in Bend, Oregon, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security for various industries. With a focus on reliability and customer support, New Fathom IT aims to empower businesses by providing tailored IT services that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend New Fathom IT for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses. Overall, customer satisfaction is high, reflecting the quality of service provided.
Service Coverage Area
New Fathom IT serves Bend and surrounding areas including Redmond, Sisters, La Pine, and Sunriver. The service area is accessible via major freeways such as US-97 and OR-20, with notable landmarks like the Deschutes River and Pilot Butte.
Pricing Model
New Fathom IT utilizes a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does New Fathom IT provide in Bend, Oregon, and which industries do you specialize in locally?▶
New Fathom IT provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is New Fathom IT average response time for tickets in Bend, Oregon, and do you offer after-hours support?▶
New Fathom IT typically has a fast response time for tickets, often addressing issues within a few hours. They also offer after-hours support to ensure continuous service.
Does New Fathom IT handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, New Fathom IT is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure.
What does onboarding with New Fathom IT look like for a new client, and how long does it take?▶
Onboarding with New Fathom IT involves an initial assessment of the client's IT needs followed by the implementation of tailored solutions. The process typically takes a few weeks.
What tools and platforms does New Fathom IT support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
New Fathom IT supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with New Fathom IT and is it per user, per device, or a flat monthly plan?▶
Pricing with New Fathom IT is structured as a flat monthly plan with tiered options based on the services utilized, allowing flexibility for businesses.
Customer Reviews