Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
MacTek is a managed service provider located in Bend, Oregon, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliable support and proactive management, MacTek aims to empower businesses to leverage technology effectively.
Services
- Managed IT services
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups and recovery
Review Summary
Clients frequently commend MacTek for their responsiveness and reliability. The team is noted for effective communication and a strong commitment to security, ensuring peace of mind for businesses.
Service Coverage Area
MacTek serves the Bend area and surrounding cities such as Redmond, Sisters, and La Pine. Major freeways include US-97 and OR-20, with local landmarks like the Deschutes River and Pilot Butte.
Pricing Model
MacTek employs a flat monthly pricing model with tiers based on the services required. This structure allows businesses to budget effectively for their IT needs.
FAQ
What services does MacTek provide in Bend, Oregon, and which industries do you specialize in locally?▶
MacTek provides a variety of IT services including managed IT, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is MacTek average response time for tickets in Bend, Oregon, and do you offer after-hours support?▶
MacTek typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does MacTek handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, MacTek is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with MacTek look like for a new client, and how long does it take?▶
Onboarding with MacTek involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. This process typically takes a few weeks.
What tools and platforms does MacTek support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
MacTek supports a range of tools including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with MacTek and is it per user, per device, or a flat monthly plan?▶
MacTek uses a flat monthly pricing model that varies based on the services selected, allowing businesses to choose plans that best fit their needs.
Customer Reviews