Industries Served
HealthcareFinanceEducationManufacturingRetail
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Layer 3 Technologies, Inc. is a managed service provider based in Rochester, New York, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. With a focus on reliability and customer support, Layer 3 Technologies aims to empower businesses by providing tailored IT strategies and support.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight the responsiveness and reliability of Layer 3 Technologies, Inc. Reviews often mention their effective communication and commitment to security. Customers appreciate the tailored solutions that meet their specific IT needs.
Service Coverage Area
Layer 3 Technologies, Inc. serves the Rochester area and nearby cities such as Irondequoit, Gates, and Webster. The business is conveniently located near Interstate 490 and the Genesee River.
Pricing Model
The pricing structure typically operates on a flat monthly basis with tiered options based on the services selected. This allows businesses to choose a plan that best fits their needs.
FAQ
What services does Layer 3 Technologies, Inc. provide in Rochester, New York, and which industries do you specialize in locally?▶
Layer 3 Technologies, Inc. offers a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is Layer 3 Technologies, Inc. average response time for tickets in Rochester, New York, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. Layer 3 Technologies, Inc. also offers after-hours support for urgent issues.
Does Layer 3 Technologies, Inc. handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Layer 3 Technologies, Inc. provides cybersecurity solutions and compliance support for both HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with Layer 3 Technologies, Inc. look like for a new client, and how long does it take?▶
Onboarding with Layer 3 Technologies, Inc. involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Layer 3 Technologies, Inc. support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Layer 3 Technologies, Inc. supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Layer 3 Technologies, Inc. and is it per user, per device, or a flat monthly plan?▶
Pricing with Layer 3 Technologies, Inc. is generally structured as a flat monthly plan with options based on the number of users or devices, allowing flexibility for businesses.
Customer Reviews