Industries Served
HealthcareFinanceEducationManufacturingRetail
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco Certified PartnerCompTIA Security+
Overview
ComTec Solutions is a managed service provider located in Rochester, NY, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. With a focus on reliability and customer support, ComTec Solutions aims to empower businesses by providing tailored technology solutions that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight ComTec Solutions' responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, ensuring that businesses feel supported and protected.
Service Coverage Area
ComTec Solutions serves the Rochester area and nearby cities such as Irondequoit, Greece, and Webster. Major freeways include I-490 and I-590, with local landmarks like the Strong National Museum of Play and Highland Park.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does ComTec Solutions provide in Rochester, New York, and which industries do you specialize in locally?▶
ComTec Solutions provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is ComTec Solutions average response time for tickets in Rochester, New York, and do you offer after-hours support?▶
ComTec Solutions typically has a fast response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does ComTec Solutions handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, ComTec Solutions is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and regulatory standards are met.
What does onboarding with ComTec Solutions look like for a new client, and how long does it take?▶
Onboarding with ComTec Solutions involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does ComTec Solutions support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
ComTec Solutions supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with ComTec Solutions and is it per user, per device, or a flat monthly plan?▶
Pricing with ComTec Solutions is generally structured on a per user or per device basis, with options for flat monthly plans that can include different service tiers based on client needs.
Customer Reviews