Industries Served
HealthcareFinanceEducationManufacturingRetail
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
SymQuest is a managed service provider located in Plattsburgh, New York, offering comprehensive IT solutions to local businesses. They specialize in delivering reliable IT support, cybersecurity, and cloud services tailored to various industries. By focusing on customer needs, SymQuest enhances operational efficiency and security for businesses in the region.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Customers frequently highlight SymQuest's responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, ensuring peace of mind for their clients.
Service Coverage Area
SymQuest serves Plattsburgh and nearby areas including Burlington, Malone, and Ticonderoga, conveniently located near Interstate 87 and Route 3, close to landmarks like the Plattsburgh City Beach.
Pricing Model
SymQuest typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs.
FAQ
What services does SymQuest provide in Plattsburgh, New York, and which industries do you specialize in locally?▶
SymQuest provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is SymQuest average response time for tickets in Plattsburgh, New York, and do you offer after-hours support?▶
SymQuest typically has a fast average response time for tickets, often resolving issues within a few hours. They also offer after-hours support to ensure continuous service.
Does SymQuest handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, SymQuest is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that client data is secure and regulations are met.
What does onboarding with SymQuest look like for a new client, and how long does it take?▶
Onboarding with SymQuest involves an initial assessment of IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does SymQuest support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
SymQuest supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with SymQuest and is it per user, per device, or a flat monthly plan?▶
SymQuest generally uses a flat monthly pricing model with tiered options based on the services provided, allowing businesses to choose a plan that fits their specific needs.
Customer Reviews