Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
LayerEight is a managed service provider based in Plattsburgh, New York, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations without worrying about IT challenges. By leveraging advanced technology and industry best practices, LayerEight aims to enhance operational efficiency and security for organizations in the region.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend LayerEight for their responsiveness and reliability in managing IT services. The team is noted for their effective communication and commitment to security, ensuring that businesses feel supported and secure in their operations.
Service Coverage Area
LayerEight serves the Plattsburgh area and nearby cities such as Burlington, Malone, and Ticonderoga. The service area is accessible via major freeways including I-87 and NY-3, with local landmarks like the Plattsburgh International Airport and the Champlain Valley Transportation Museum.
Pricing Model
LayerEight offers a flexible pricing structure that can be tailored to client needs, typically based on a per user or per device model. They also provide flat monthly plans with different service tiers to accommodate various business requirements.
FAQ
What services does LayerEight provide in Plattsburgh, New York, and which industries do you specialize in locally?▶
LayerEight provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is LayerEight average response time for tickets in Plattsburgh, New York, and do you offer after-hours support?▶
LayerEight typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure that critical issues are addressed promptly.
Does LayerEight handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, LayerEight is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with LayerEight look like for a new client, and how long does it take?▶
Onboarding with LayerEight involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. This process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does LayerEight support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
LayerEight supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with LayerEight and is it per user, per device, or a flat monthly plan?▶
LayerEight offers flexible pricing options that can be based on a per user or per device model, as well as flat monthly plans with different service tiers to fit various business needs.
Customer Reviews