Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Great Lakes IT Services is a managed service provider located in Orchard Park, New York, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. With a focus on reliability and customer support, Great Lakes IT Services aims to empower organizations by providing tailored technology solutions that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Great Lakes IT Services for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that client needs are met promptly and efficiently.
Service Coverage Area
Great Lakes IT Services serves Orchard Park and surrounding areas including Buffalo, Hamburg, and East Aurora. The service area is accessible via major freeways such as I-90 and I-219, and is near landmarks like the Orchard Park Central School District and Chestnut Ridge Park.
Pricing Model
The pricing model for Great Lakes IT Services is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered services based on client needs.
FAQ
What services does Great Lakes IT Services provide in Orchard Park, New York, and which industries do you specialize in locally?▶
Great Lakes IT Services provides a variety of IT solutions including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is Great Lakes IT Services average response time for tickets in Orchard Park, New York, and do you offer after-hours support?▶
Great Lakes IT Services typically maintains a quick response time for support tickets, ensuring timely assistance. They also offer after-hours support to accommodate urgent client needs.
Does Great Lakes IT Services handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Great Lakes IT Services is equipped to manage cybersecurity and compliance requirements for both HIPAA and PCI, ensuring that client data is protected according to industry standards.
What does onboarding with Great Lakes IT Services look like for a new client, and how long does it take?▶
Onboarding with Great Lakes IT Services involves an initial assessment of client needs, followed by the implementation of tailored IT solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Great Lakes IT Services support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Great Lakes IT Services supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure comprehensive IT management.
How does pricing work with Great Lakes IT Services and is it per user, per device, or a flat monthly plan?▶
Pricing at Great Lakes IT Services is generally structured on a per user or per device basis, with options for flat monthly plans that can be customized based on the specific needs of the client.
Customer Reviews