Industries Served
HealthcareEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCisco
Certifications
Microsoft PartnerCompTIA Security+Cisco Certified
Overview
ICAN Herkimer (Integrated Community Alternatives Network) is a managed service provider based in Herkimer, New York, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in a range of services including cybersecurity, network management, and cloud solutions, ensuring that clients can operate efficiently and securely. With a focus on responsiveness and reliability, ICAN Herkimer aims to empower organizations in the region to leverage technology effectively for their growth and success.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently highlight ICAN Herkimer's responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, ensuring that businesses feel supported and protected.
Service Coverage Area
ICAN Herkimer serves the surrounding areas including Mohawk, Little Falls, and Ilion, with convenient access via major freeways such as NY-5 and NY-28. Local landmarks include the Herkimer County Historical Society and the Erie Canal.
Pricing Model
ICAN Herkimer typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does ICAN Herkimer (Integrated Community Alternatives Network) provide in Herkimer, New York, and which industries do you specialize in locally?▶
ICAN Herkimer offers a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, education, retail, and manufacturing.
How fast is ICAN Herkimer (Integrated Community Alternatives Network) average response time for tickets in Herkimer, New York, and do you offer after-hours support?▶
ICAN Herkimer typically maintains a quick response time for support tickets, often addressing issues within hours. They also provide after-hours support to ensure clients receive assistance when needed.
Does ICAN Herkimer (Integrated Community Alternatives Network) handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, ICAN Herkimer is equipped to manage cybersecurity and compliance needs for HIPAA and PCI, helping businesses meet regulatory requirements and protect sensitive information.
What does onboarding with ICAN Herkimer (Integrated Community Alternatives Network) look like for a new client, and how long does it take?▶
Onboarding with ICAN Herkimer involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does ICAN Herkimer (Integrated Community Alternatives Network) support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
ICAN Herkimer supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with ICAN Herkimer (Integrated Community Alternatives Network) and is it per user, per device, or a flat monthly plan?▶
ICAN Herkimer generally offers a flat monthly pricing model with tiered options based on the services selected, allowing clients to choose a plan that fits their specific needs.
Customer Reviews