Industries Served
HealthcareEducationManufacturingRetailNon-Profit
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
The Arc Ontario is a managed service provider located in Canandaigua, New York, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that clients can focus on their core operations without worrying about IT challenges. With a commitment to reliability and customer support, The Arc Ontario serves various industries, enhancing operational efficiency and security for organizations in the region.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend The Arc Ontario for their responsiveness and reliability in managing IT services. Reviews highlight the team's effective communication and commitment to security, ensuring peace of mind for businesses. Overall, customer satisfaction reflects a strong partnership with local organizations.
Service Coverage Area
The Arc Ontario serves clients in Canandaigua and surrounding areas including Geneva, Victor, and Naples. Major freeways in the vicinity include NY-332 and NY-21, with local landmarks such as Canandaigua Lake and the Ontario County Historical Society.
Pricing Model
The pricing structure at The Arc Ontario typically operates on a flat monthly basis with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does The Arc Ontario provide in Canandaigua, New York, and which industries do you specialize in locally?▶
The Arc Ontario provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, education, and non-profit organizations.
How fast is The Arc Ontario average response time for tickets in Canandaigua, New York, and do you offer after-hours support?▶
The average response time for tickets at The Arc Ontario is typically within a few hours during business hours. They also offer after-hours support to ensure that clients receive assistance when needed.
Does The Arc Ontario handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, The Arc Ontario is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory requirements.
What does onboarding with The Arc Ontario look like for a new client, and how long does it take?▶
Onboarding with The Arc Ontario involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does The Arc Ontario support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
The Arc Ontario supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with The Arc Ontario and is it per user, per device, or a flat monthly plan?▶
Pricing at The Arc Ontario generally follows a flat monthly plan with tiered options based on the services selected. This allows clients to choose a pricing model that aligns with their specific needs.
Customer Reviews