Reno Computer Fix

James was very nice and helpful. He gave me excellent same day service.

Had an issue with my sons computer HDMI. They pointed out what we needed to do without having any service done and for no charge. Good honest people. I would go here again.

My laptop that is around two years old suffered a port issue and when I came in, Miles sat down and gave me his time with no cost or fee. Miles managed to fix my problem in very swift time and make my entire day significantly better. I truly believe without this repair shop my day and possibly weeks could’ve been much worse and I’m very grateful for them and we recommend with all my Word.

Absolutely no empathy and abysmal customer service. Avoid and go elsewhere!

i went to this place for my broken laptop because of all the wonderful reviews! unfortunately, i had nothing but a horrible, disrespectful experience that even shocked my friends who work in IT. i honestly don’t know what about me or my laptop did to receive this treatment especially since everyone else seems to have a great experience. but if you see this, i strongly recommend you go somewhere else for repair especially if you’re a woman or visibly queer. i dropped off my laptop the tuesday before fourth of july weekend. from the get go, the employees seemed flippant of my concerns. i thought it had something to do with the dc power jack, but they were so convinced it was the power adapter that i had to make a comment about being willing to pay them to open the laptop and make sure. this prompted the employee to immediately flip the laptop over and open it, and then wiggle the power jack as if to prove to me im wrong. granted, i dont know anything about computers, that’s why i went here, but this was just after telling them that i had already bought a second power adapter to test that same theory. i offered to leave my accessories and replacement adapter while they looked at it, but he was insistent he didn’t need my things. okay. two days later they called me and bashfully asked me to drop off my adapter because they could not find another one that fit, and they had been unable to do anything to it without the charger. okay. after i did that, they told me they wouldn’t be able to even look at it until the following monday because they were closed the next day for fourth of july. so five days went by without them even having a close look at it. after that, it felt like i was playing phone tag trying to figure out what was going on with my laptop. i would call to ask for updates, be told they had to ask each other and they would call me back, and then they just wouldn’t call me for days until the cycle continued. finally one of the other techs told me that it was an issue with the motherboard, and if they couldn’t get the right part to fix it, he said he was happy to transfer my data onto an external harddrive. perfect! i have one of those! the part and the fix ended up being out of our budget, which is not a problem at all. i would just rather put that money toward a new pc. but when i finally went to get my laptop, now at the end of the month and with my harddrive, i asked if they would still recover my data. in response, the employee set my naked removed hard drive from the laptop in front of me and said “There’s your data right here.” and again, i dont know anything about computers, so to me it was like he just placed a random part in front of me. i honestly was so shocked at this response. i know it was not the employee who offered to save my data originally, but it felt like a slap in the face after a month of being strung along. luckily i DO have friends in IT who do know what part he gave me and can help me get my data from it. but i essentially paid and waited a month to be told to get lost. at this point i was so exhausted of the whole experience i just took my things back and left. i did my best to be respectful despite my frustration. i really don’t think i was being a Karen to this shop, but i guess they disagreed. nevertheless i still feel like i need to warn others and share my experience. if you can, go literally anywhere else.