Houston We Have A Problem – iPhone Repair

If I could give less than a star, I would. I took my iPhone 13 mini in to have the back glass repaired. The phone was working fine without issue for two weeks before I decided to have the back glass repaired. It was a new in box, factory sealed phone that I received late February 2025/early March 2025. I took it in for repair in late June 2025. When the phone was handed back to me, it was warm but I had assumed it was from heat being used for the glue. I walked to my vehicle where I plugged it in as I got it back at a 1% charge. Within about 10 minutes, I had made it to my next destination and went to pull the phone off the charger. It was too hot for me to hold and had only charged to less than 10% and then shut down. I called Houston and asked how long the phone is going to be hot for before I can charge it. They told me to let it cool completely and try again… I did and the same thing happened. Days later, when they were open again, I took it back in and they said they would look into it. They, at one point said the issue coincided with it being dropped. I told them the phone had never been dropped, at least not by me. They sent it to a place in Vegas to diagnose the problem because they were unable to. It was sent back to them about two weeks later and allegedly, Houston found it was still having issues so it was sent back. At least that was what they told me when I called to check in for an update since they failed to keep me informed on the status. My wife and I were always the ones going in or calling in for the status. When they finally did get the phone back, it was determined that the IC and capacitors had failed and the place in Vegas didn’t THINK Houston’s repair caused them to fail and that the heat couldn’t cause it to fail because of protective barriers. From my research and a conversation with an Apple repair tech, I’m being told that it IS possible for laser tech to damage the IC and capacitors to fail due to heat. Houston thought it was”fair” that I pay half the repair since it was thought that their back glass repair didn’t cause the issue… which we paid. When I got the phone back, I got it back with the back glass damaged, both cracked and scraped from the inside of the glass as well as the sim tray was missing. I told them I’d like a refund for the back glass since I got it back damaged and my sim tray back and they said the most they could do for me was repair it and order me a new sim tray. I told him I was not comfortable with them touching the phone again. My phone also popped up with a message that there was a new back camera installed which he didn’t not provide info on it but offered to “take a look”. He told me that since he was out money from paying half the repair, he wasn’t going to refund me for the back glass. He would only repair it. I din’t want to risk more issues arising by having them make the same repair that caused my IC and capacitors to fail in the first place. The phone also did something weird during charging; it charged to 30% then started to go down. It took upwards of of 6 hours, but it finally charged to 100%. I’m still in the process of checking everything to make sure it all works, but I’m sure that even if there is anything else that isn’t working, they won’t take responsibility for it. They claimed everything works but didn’t manage to catch the apparent camera install that I’m honestly not comfortable with hitting the ‘finish repair’ button. Seems easy enough but at this point I have no idea what was done internally to this phone. You can see where they removed the screen as the edges are scratched up. Nothing a case can’t cover, but I’m not confident in the internal workings of it at this point. Mind you, their customer service is very lacking. There was ONE guy I personally spoke with that was professional. Other than that you have people talking with food in their mouth, rolling their eyes when you ask a question and testing and making calls away from the customer rather than allowing the customer to see or hear what’s being done with their device.

Eric is nice:)

Great service, really enjoyed the repair they did for my iPhone screen and would definitely recommend people to check them out!

Took my computer in there to be reset as I could not remember the password. Cost me $100. Only to pick it up and they said it was broken and it had to be plugged into outlet to work. will not hold a charge. The charge was super shaky and it had to be plugged in at just the right way or it would just turn off. I told them I would not have paid $100 to reset password if it was broken like this. They should have called me as they knew this when they were trying to reset my password. Scammers.

Called multiple places all around the Reno/Sparks area that gave me ridiculous prices to replace the front and back screen on my iPhone 12 Pro Max. Not only were the prices high but it would take days to receive my phone. Once I called here they gave me a good price to fix my phone so I came in and had it done in about 2 hrs. Very satisfied!