Industries Served
RetailConsumer ElectronicsSmall Business
Computer Services
Platforms and Tools Supported
MicrosoftAppleDellHPCisco
Certifications
Microsoft PartnerApple Certified Technician
Overview
Located in Reno, NV, the Geek Squad at Best Buy provides comprehensive computer services to local residents and businesses. They specialize in offering technical support, device setup, and repair services, ensuring that technology functions smoothly for their clients. Their team of skilled technicians is dedicated to delivering reliable IT solutions, making them a trusted partner for those seeking assistance with their electronic devices. By focusing on customer satisfaction and technical expertise, Geek Squad helps local businesses maintain operational efficiency and minimize downtime.
Services
- Device setup and installation
- Technical support
- Computer repair
- Software troubleshooting
- Network configuration
Review Summary
Customers often appreciate the convenience of the Geek Squad's location and the range of services offered. Feedback highlights the professionalism and knowledge of the technicians, although some reviews mention variability in service speed and pricing transparency. Many clients value the peace of mind that comes with having expert support for their technology needs. The team is noted for their ability to handle a variety of technical issues effectively. Overall, Geek Squad is recognized for its commitment to customer service and technical expertise.
Service Coverage Area
Geek Squad serves the Reno metropolitan area, including nearby cities such as Sparks, Carson City, and Sun Valley. Conveniently located near I-580 and US-395, they are easily accessible from local landmarks like the Reno-Sparks Convention Center.
Pricing Model
Geek Squad typically offers service packages with flat-rate pricing for specific services.
FAQ
What services does Geek Squad offer?▶
Geek Squad offers device setup, technical support, computer repair, software troubleshooting, and network configuration.
How can I schedule a service appointment?▶
Appointments can be scheduled online through the Best Buy website or by calling the store directly.
Does Geek Squad offer on-site support?▶
Yes, Geek Squad provides both in-store and on-site support services.
What is the typical turnaround time for repairs?▶
Turnaround time varies depending on the complexity of the issue, but most repairs are completed within a few days.
Is there a warranty on repair services?▶
Yes, Geek Squad offers a warranty on repair services, details of which can be provided at the time of service.
Customer Reviews
I waited for over 30 minutes before someone finally came over—only to be told they were understaffed. And then walk away to help find one walked in after me. I already knew exactly what I needed to purchase, and the transaction should have taken less than 10 minutes. What made it worse was the completely unapologetic and indifferent tone from the staff. Extremely disappointing.
Best Buy is last resort for me when it comes to any of my electronic needs. I will not do business with them unless this is the only place where I can get what I absolutely need at that moment. Their customer service is absolutely atrocious. In store or over the phone. I honestly do not know how they are still in business.
Sat in line for 30 min. Finally left. Better to make an appointment. The guy sitting next to me had an appointment and he was still waiting when I gave up.
I took my tablet in because I forgot draw pattern over winter break from school. Sebastian was absolutely terrible. All he did was press some buttons and did not fix issue and referred me to ubreakitifixit. I did some more research and went home and plugged it into my computer and fixed it myself! I thought these guys were smart! Save yourself the frustration!