Industries Served
HealthcareFinanceRetailEducation
IT Support Company
Platforms and Tools Supported
Microsoft 365CiscoVMwareAWS
Certifications
Microsoft PartnerCisco Certified
Overview
Wired Direct is an IT support company based in Incline Village, NV, providing comprehensive managed IT services to local businesses. They specialize in delivering reliable IT solutions that enhance operational efficiency and security. Their services are designed to support small to medium-sized businesses, ensuring seamless technology integration and management. Wired Direct is committed to offering personalized IT support that meets the unique needs of each client, helping them to focus on their core business activities while ensuring their IT infrastructure is robust and secure.
Services
- Managed IT services
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Customers of Wired Direct appreciate the company's responsiveness and the quality of their IT support. Many highlight the reliability of their network monitoring and cybersecurity solutions. Some reviews mention the helpfulness of the help desk support team. There are occasional mentions of the need for faster response times during peak hours. Overall, Wired Direct is valued for its commitment to maintaining high uptime and secure IT environments.
Service Coverage Area
Wired Direct serves businesses in Incline Village, NV, and nearby areas such as Kings Beach, Tahoe City, and Carson City. The company is conveniently located near US-50 and I-580, with easy access to local landmarks like Lake Tahoe and Diamond Peak Ski Resort.
Pricing Model
Wired Direct typically offers a flat-rate pricing model based on the number of users or devices.
FAQ
What types of IT services does Wired Direct offer?▶
Wired Direct offers managed IT services, network monitoring, cloud migrations, help desk support, cybersecurity solutions, and data backups.
Where is Wired Direct located?▶
Wired Direct is located at 799 Southwood Blvd, Incline Village, NV 89451, USA.
What is the typical pricing model for Wired Direct's services?▶
Wired Direct typically uses a flat-rate pricing model based on the number of users or devices.
What are the business hours for Wired Direct?▶
Wired Direct is open Monday to Friday from 9:00 AM to 5:30 PM, and Saturday from 10:00 AM to 2:00 PM. They are closed on Sundays.
Does Wired Direct provide support for cloud migrations?▶
Yes, Wired Direct offers cloud migration services as part of their managed IT solutions.
Customer Reviews
Called and the phone was answered.The individual only works remote right now.There's no one in the office to fix any local issues.
N = 1 but first impression was terrific. Walked in with a minor but incapacitating mechanical issue with a laptop (read: extremely urgent, workday), and David dropped what he was doing to give me the 5-seconds of help required to send me on my way. Thank you!
Edit: after a long trip I finally have a chance to look at this pc again and see exactly how much damage they did. I've added a picture that clearly shows why they left the GPU bracket uninstalled. It's because they cross threaded the screw that holds it to the chassis. Sloppy work. Dropping my review to 1 star for blatant incompetence. I'd like a callback from the business owner. I dropped off my workstation with an unknown bootloop issue. System is a Ryzen 5950X / RTX 4080 / 64GB ram. I also supplied an alternate motherboard, RAM, & CPU with the same n.bridge chipset for testing. The last hands on the test equipment was wired solutions. It's been boxed since they last touched it to verify my old GPU was fried. This time the claimed the test equipment was fried and inoperable for testing. When I got my workstation back the GPU bracket was uninstalled sitting in the box of test parts while the guy who worked on it handed it back to me nervously smiling. I would've tested and repaired the system myself, but I'm going away on a 6mo trip and wanted to have the issue identified before I leave so that I could know what I'm coming back to. The tech who looked at my equipment… I don't know what his area of expertise might be, but it's definitely not hardware troubleshooting. With what I gave him, it should have been 90 minutes to swap out CPUs and MOBOs to narrow down the issue. I had to describe how to perform the toubleshooting steps he missed before deciding: stop working on it, I'll figure it out when I get back in six months. Maybe they're better at software these days. The last guy from their company who who looked at my system knew how to troubleshoot. This guy didn't at all. He's good at nervous laughter and leaving systems half put together though.
Great service and repair
Reasonable price to service my laptop