Tractor Supply Co.

Sometimes the service is good, sometimes it's not

I visited this store recently, and while it’s well-stocked with a great selection, my experience at the front cash registers left a lot to be desired. One of the employees there seemed to struggle with listening or hearing, which made things frustrating. I was helping an elderly relative who’s hard of hearing, and it was tough to get clear communication across. I had to repeat their email and name multiple times—once even typing it out—and it still felt like the employee wasn’t fully focused. It seemed like they were mocking us. The only assistance I received the whole time was when I was in search of my relative. They made me feel like they didn't believe me when I was approached and questioned if I needed help with that one interaction. To make matters worse, two other staff members weren’t very helpful either, almost like they didn’t care about assisting customers who were considering other purchases. The person helping us at the cash register had long, dark hair, and I couldn’t shake the feeling that they were deliberately dismissive, especially since they seemed to have no issue hearing other customers. It left me feeling insulted and frustrated, especially when I was just trying to help my relative. A little patience and clear communication would’ve gone a long way. To future customers never play the game. It's a business and that's why you are there. This community is growing fast, there is no need for delays when they can find people who can assist those who are new to the community get the job done in a timely manner.

I came in for a bordatella vaccine for my little guy and the workers were so helpful and patient with answering my questions with how to administer it. It's so hard to come by excellent service these days- real people who don't treat you like a real human and show a little heart and patience. Cool feed/gear/hunting gear shop with a nice & small boot/clothing section. Thanks to the curly haired cashier and jax for helping me out today.

I had to travel almost two hours because this TS had a specific mower I’ve wanted. Every minute of the trip was worth it. The selection is excellent and the staff are fantastic. Special shout out to Michael, Jax, and Hannah for going above and beyond. They even recommended a great place to get lunch in the area. My sincere appreciation for all the effort!

Amy has been amazing in 2 different occasions, she has helped both my wife & I, she always has a smile, and wants to help, and is friendly, thank you TS for this special employee in Carson City. Sincerely DT