Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
ITS – Integrated Telemanagement Services is a managed service provider located in Westlake Village, California. They specialize in delivering comprehensive IT solutions to local businesses, ensuring reliable technology support and cybersecurity. With a focus on enhancing operational efficiency, they serve various industries, providing tailored services that meet the unique needs of each client.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend ITS for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
ITS serves Westlake Village and surrounding areas including Agoura Hills, Thousand Oaks, and Calabasas. Major freeways include the 101 and 23, with local landmarks such as the Westlake Village Inn.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that cater to different service tiers.
FAQ
What services does ITS – Integrated Telemanagement Services provide in Westlake Village, California, and which industries do you specialize in locally?▶
ITS provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is ITS – Integrated Telemanagement Services average response time for tickets in Westlake Village, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. They also offer after-hours support to ensure continuous service.
Does ITS – Integrated Telemanagement Services handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, ITS is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with ITS – Integrated Telemanagement Services look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment, setup of services, and training. The process usually takes a few weeks, depending on the client's needs.
What tools and platforms does ITS – Integrated Telemanagement Services support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
ITS supports a variety of tools including Microsoft 365, Google Workspace, and offers solutions for backups and disaster recovery to ensure data integrity.
How does pricing work with ITS – Integrated Telemanagement Services and is it per user, per device, or a flat monthly plan?▶
Pricing is generally structured on a per user or per device basis, with options for flat monthly plans that provide flexibility based on service levels.
Customer Reviews
Our small business has been with ITS for 11 years. They recently guided me through a stressful transition when we were short staffed and needed to upgrad our phone and fax systems. The staff patiently answered all my questions before, during, and after. They are responsive when we call them. We are very pleased with the new systems.
We have had great service with ITS. They are very responsive when called with always a pleasant and professional demeanor. We are an accounting firm that depends on our internet to exist and depend on ITS to keep us running. We have had other IT servers before and by far this firm has been the best. They never leave you hanging!! We are grateful to them.
I can't say enough about ITS and the excellent, over-the-top customer service we have received! Every time we call we are met with friendly, expeditious service. Kevin and Shelly have gone out of their way to help us every time we have a question or need assistance. ITS is not only reliable but they understand the true meaning of customer service. I HIGHLY recommend ITS!
ITS has been incredibly helpful in assisting me and my work in the use of their computer-based telephone client. I received personal assistance from one of their technicians David Moro who was able to help me identify multiple issues and ultimately helped me get my phone line working. ITS has been professional and helpful in every aspect and I genuinely feel like their employees make real effort to be personable while offering top quality support.
Choice Hospice Care has been a customer with ITS for about 6 months. The entire experience has been great. From the initial consultation with Kevin, to the implementation with Jeff, Sam, Bella and the entire team. I would recommend using ITS for any company’s IT and phone needs.