Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+VMware Certified Professional
Overview
Textron Technologies is a managed service provider based in Walnut, California, specializing in IT solutions for local businesses. They offer a range of services including network monitoring, cybersecurity, and cloud migrations, aimed at enhancing operational efficiency and security. With a commitment to reliability and customer satisfaction, Textron Technologies serves various industries, ensuring that businesses can focus on their core operations while leaving IT management to the experts.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently praise Textron Technologies for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
Textron Technologies serves Walnut and surrounding areas including Diamond Bar, Rowland Heights, Pomona, and West Covina. The service area is accessible via major freeways such as the 60 and 57, with local landmarks including the Walnut Creek Community Park.
Pricing Model
Textron Technologies typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Textron Technologies provide in Walnut, California, and which industries do you specialize in locally?▶
Textron Technologies provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is Textron Technologies average response time for tickets in Walnut, California, and do you offer after-hours support?▶
Textron Technologies typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure that clients receive assistance when needed.
Does Textron Technologies handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Textron Technologies is experienced in managing cybersecurity and compliance for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Textron Technologies look like for a new client, and how long does it take?▶
Onboarding with Textron Technologies involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks depending on the complexity of the services required.
What tools and platforms does Textron Technologies support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Textron Technologies supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Textron Technologies and is it per user, per device, or a flat monthly plan?▶
Textron Technologies uses a flat monthly pricing model with tiered options based on the services provided, allowing businesses to choose a plan that best fits their needs.
Customer Reviews
Ronnie was so helpful after I accidentally signed up twice for a streaming service for a free trial and could not figure out how to fix it so I was not getting charged twice. He was patient and answered all of my questions and explained the process to me as he worked through it with me. I would never have figured it out by myself. I will use them again if the need arises. Thanks Ronnie and thanks to Nancy and Jack for their courtesy!
Ronnie was very helpful. He answered all my questions no matter how much I didn't understand what I was doing. He was very patient with me. He is very knowledgeable about what he is doing. He called back every time he said he would and explained everything so I would understand it. I was very impressed and satisfied with his help. I would highly recommend him to other people.
Ronnie was a great help. I'm in my 80's, I was flat on my back with a back problem. My streaming app went out. Ronnie helped me get the service back. He was patient and understanding. I surely wasn't much help. I wish more people gave "customer service" like he did.
Ronnie was a real pro! He took the time necessary to explain and involve me in the complete process of solving my technical issue. I would give him a 10 for tech support and compassion! I'm a very slow learner. He was great and I will keep your 800 number for future problems! Thank You Roger Walls
The Technion, Ronnie (aka "Prince") was the most helpful individual I believe I've ever had the pleasure of working with on a technical issue I couldn't solve concerning a "YouTubeTv" issue. He was very patient with me and my problem getting the situation corrected. He listened to my questions and gave the correct instructions to our problem. Whoever is Ronnie's supervisor or higher up I want to tell you how grateful I am to have him as my tech. His patience was above and beyond the call of duty. I appreciate all of his knowledge and experience in this special field of technology. Give this man a raise! Thank you so much Ronnie for listening to me and letting me "vent" to you. If I'm ever in need of similar help I will be calling on him again. There should be more people in this world that truly care about people and their needs. Thank you again. Sincerely, Linda Horvath