Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Ideal Security and Technology is a managed service provider based in Ventura, California, specializing in IT solutions for local businesses. They offer a range of services including cybersecurity, network management, and cloud solutions, aimed at enhancing operational efficiency and security for their clients. With a commitment to reliability and customer satisfaction, they serve various industries, ensuring that businesses can focus on their core operations while leaving IT management to the experts.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Ideal Security and Technology for their responsiveness and reliability. Many reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
Ideal Security and Technology serves Ventura and surrounding areas including Oxnard, Camarillo, Thousand Oaks, and Santa Paula. Major freeways include the US-101 and CA-126, with local landmarks such as Ventura Harbor and Mission San Buenaventura.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered services based on business needs.
FAQ
What services does Ideal Security and Technology provide in Ventura, California, and which industries do you specialize in locally?▶
Ideal Security and Technology provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is Ideal Security and Technology average response time for tickets in Ventura, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. After-hours support is available for critical issues to ensure continuous service.
Does Ideal Security and Technology handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Ideal Security and Technology is equipped to handle cybersecurity and compliance needs for HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Ideal Security and Technology look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does Ideal Security and Technology support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Ideal Security and Technology supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Ideal Security and Technology and is it per user, per device, or a flat monthly plan?▶
Pricing is generally structured on a per user or per device basis, with options for flat monthly plans that can be customized based on the specific services required by the client.
Customer Reviews
We can't say enough good things about Ideal Tech. Their team is knowledgeable, responsive and pleasant to work with. They happily support all of our office software issues as they arise. We all understand that Cyber Security is a growing concern. We fully trust Ideal to meet our customer's security requirements.
Without reservation, Ideal Tech "Ideal" is the apex of tech support. Glenn and his team are instrumental to the daily operations of our small business. The techs are attentive, patient, and efficient–no matter how busy they are, Ideal addresses our concerns with high priority. As a small business with limited resources, our company relies heavily upon Ideal's expertise. Ideal has played a key role in helping our company to transform its business processes, particularly with the implementation and roll out of new ERP software. They are also integral to our compliance projects, including NIST 800-171. Bottom line, Ideal is the most versatile, comprehensive, and knowledgeable tech support in the 805. If you want peace of mind, exceptional customer service, and quick response times, then Glenn and his team are the perfect fit.
Ideal Security and Technology is the most reliable and professional IT team that I have ever hired. Glenn and his team is always on time and ready to work. When I have a question, they respond right away. They want to make sure our computer needs are always met. They keep us up to date on everything. We never have to worry about our computer needs because Ideal Tech has already taken care of it.
Lousy service. The guy with glasses was rude and the owner didn't care. No help at all. Do not recommend at all. UPDATE:They stated they never worked for us in their reply, but Glenn and his tech ruined our server at our Camarillo office. When we asked them to fix it, his tech was rude and said it was our fault, not what they had done. We complained to Glenn but he did nothing about it. We eventually broke our contract with him and hired another firm. They proceeded to repair the issues caused and restored our server to working condition.
My experience which I believe is nearing 15 years with Ideal has been unconditionally positive. Computer problems are always urgent problems and Ideal is unfailing in providing prompt responses to any emergency. Our office is also always amazed at the quick intuition Ideal has in quickly diagnosing the source of any problem and immediately resolving breakdowns and this has included making long distance emergency calls to Ideal when travelling and running into laptop/network problems. I would recommend Ideal as a number one choice for your IT team/consultant.