Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDell
Certifications
Microsoft PartnerCisco CertifiedCompTIA A+CompTIA Security+
Overview
TECH DOCS – Computer Repair & IT Services (Formerly Computer Solutions) provides comprehensive IT solutions to businesses in Upland, California, and surrounding areas. They specialize in managed IT services, including cybersecurity, cloud solutions, and technical support, aimed at enhancing operational efficiency and security for local enterprises. With a focus on reliability and customer satisfaction, they serve various industries, ensuring that businesses can leverage technology effectively.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently commend TECH DOCS for their responsiveness and reliability. Many reviews highlight the effectiveness of their cybersecurity measures and the clarity of communication throughout the service process.
Service Coverage Area
TECH DOCS serves Upland and nearby cities such as Ontario, Rancho Cucamonga, and Claremont. Major freeways include the I-10 and I-210, with local landmarks like the Upland Metrolink Station and the historic Upland Depot.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that cater to different service tiers.
FAQ
What services does TECH DOCS – Computer Repair & IT Services (Formerly Computer Solutions) provide in Upland, California, and which industries do you specialize in locally?▶
TECH DOCS offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, retail, education, and manufacturing.
How fast is TECH DOCS – Computer Repair & IT Services (Formerly Computer Solutions) average response time for tickets in Upland, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. TECH DOCS also provides after-hours support to ensure critical issues are addressed promptly.
Does TECH DOCS – Computer Repair & IT Services (Formerly Computer Solutions) handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, TECH DOCS is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is protected according to industry standards.
What does onboarding with TECH DOCS – Computer Repair & IT Services (Formerly Computer Solutions) look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does TECH DOCS – Computer Repair & IT Services (Formerly Computer Solutions) support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
TECH DOCS supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with TECH DOCS – Computer Repair & IT Services (Formerly Computer Solutions) and is it per user, per device, or a flat monthly plan?▶
Pricing is generally structured on a per user or per device basis, with options for flat monthly plans that provide flexibility based on the services required.
Customer Reviews
My computer wasn't booting up after a power surge so I took it to the Tech Docs, a family owned business. I brought it in at 10:30 am and had it back by 2:30 pm the same day and the cost was very very fair. They were able to evaluate and restore without having to change any hardware or software on my computer. They thoroughly explained what was done and what I could do to help the performance of my computer. Being an old computer running windows 10, I'll be back later this year to have them build me a new computer. They earned my trust and future business. Great job!
Without me touching it, my mouse scampered around with a mind of its own! Took to two IT stores; one said computer was dying the other sold me a new mouse. After one glance, Najma at Tech Docs diagnosed the problem, ordered the part and I’m a happy customer! I highly recommend the service here. These techs know what they’re doing.
I absolutely loved my experience. They were so nice and helped me every step of the way. Literally everybody helped me they never once made me feel like I was asking for too much and I got a PC from there and I absolutely love it. It is beautiful. I already wanna go back again 🩷🩷
Took my pc in for a cpu upgrade, was quoted one day of service. I had to call for any update and every time I called they pushed back my pickup date. One day quote turned into three days. Everything else was great! Their knowledge, recommendations, and pricing were all great. A little disappointed in their communication but overall very happy and would recommend!
My PC had been down for months as I couldn't afford fixing it. I finally took it to Tech Docs and I couldn't be happier. All the staff is very nice and I would definitely come again. Big shout out to Najma, the store manager.