Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Optiva IT, LLC is a managed service provider located in Upland, California, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations without worrying about IT challenges. With a commitment to reliability and customer satisfaction, Optiva IT, LLC serves various industries, providing tailored support to meet the unique needs of each client.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Optiva IT, LLC for their responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, ensuring that businesses feel supported and secure in their operations.
Service Coverage Area
Optiva IT, LLC serves Upland and surrounding areas including Ontario, Rancho Cucamonga, Claremont, and Montclair. The service area is accessible via major freeways such as the I-10 and I-210, with local landmarks including the Upland Metrolink Station and the historic Upland Depot.
Pricing Model
Optiva IT, LLC typically employs a flat monthly pricing model with tiered options based on the level of service required. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Optiva IT, LLC provide in Upland, California, and which industries do you specialize in locally?▶
Optiva IT, LLC provides a range of services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Optiva IT, LLC average response time for tickets in Upland, California, and do you offer after-hours support?▶
Optiva IT, LLC typically has a fast response time for tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does Optiva IT, LLC handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Optiva IT, LLC is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Optiva IT, LLC look like for a new client, and how long does it take?▶
Onboarding with Optiva IT, LLC involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Optiva IT, LLC support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Optiva IT, LLC supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Optiva IT, LLC and is it per user, per device, or a flat monthly plan?▶
Optiva IT, LLC generally uses a flat monthly pricing model with tiered options based on the services provided, allowing for flexibility in budgeting.
Customer Reviews
Optiva IT has been amazing to work with. The responsive time is far and above any other IT company I've worked with. The team at Optiva IT are talented, knowledgeable and they go above and beyond to service their customers. Outside of expertise, the team at Optiva IT is truly interested in ensuring safe systems and creating an IT environment that takes the stress out of managing multiple employee accounts and the overall IT experience. I would recommend Optiva IT time and time again!
Having enjoyed the benefits of an on-site IT, the office had its doubts about using an outside service. The experience we have had with Optiva IT has been amazing. Their prompt response to our IT needs assure that there is no interruption in the running of our office. Optiva IT has sure crushed any doubts we had in going with an outside IT service. Besides their vast knowledge of the industry, the costs compared to having an in-office IT, was a saving of about 92%! We plan on having a long business relationship with Optiva IT. Their technicians are reliable, professional and really care about handling our needs. You cannot put a price on this!
We have been working with Optiva IT for years now and they have been nothing but the BEST! We do not see ourselves without them. Our office feels taken care of and safe. Optiva has a team of dedicated computer gurus that make sure the job gets done. If you want a professional service for your office or home, this is IT!
I have used Optiva for ALL my IT needs for both my office and at my residence for several years. They have been nothing but amazing! Steve, Herman, Julio are my go to guys and they are 24/7. During covid, they set up all our employees with at home work stations which was completely necessary with natiowide shut downs. Optiva has been instrumental in our company's growth due to the expedited attention and efficiency they have brought our team. We have the highest confidence that our systems are widely protected which gives us peace of mind. I have referred Optiva to multiple companies including medical offices and I have heard exactly the same feedback from them as well. Thanks Optiva for being our IT company!
The entire Optiva IT Team is FANTASTIC! From Sales to Service this Team is so professional, so friendly, and oh so patient with non-technical people 🙂 Unlike other IT companies, Optiva IT never makes us feel like we're a bother when we need help. They coordinate with our ISP when needed and oftentimes already know if there is a potential problem before we even get to the office! Thank you Steve, Herman (aka Superhero), Julio, & Damian!