Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
MIDsource Merchant Services is a managed service provider located in Thousand Oaks, California, specializing in IT solutions for local businesses. They offer a comprehensive range of services designed to enhance operational efficiency and security. With a focus on customer satisfaction, MIDsource aims to provide reliable and responsive support to various industries, ensuring that clients can leverage technology effectively to meet their business goals.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight the responsiveness and reliability of MIDsource Merchant Services. Reviews often mention the high level of communication and the effectiveness of their cybersecurity measures. Overall, customers appreciate the professional support provided.
Service Coverage Area
MIDsource Merchant Services serves Thousand Oaks and surrounding areas including Westlake Village, Agoura Hills, and Newbury Park. The service area is accessible via major freeways such as the 101 and 23, and is near landmarks like the Thousand Oaks Civic Arts Plaza.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered services based on client needs.
FAQ
What services does MIDsource Merchant Services provide in Thousand Oaks, California, and which industries do you specialize in locally?▶
MIDsource Merchant Services provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is MIDsource Merchant Services average response time for tickets in Thousand Oaks, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. MIDsource Merchant Services also offers after-hours support to ensure client needs are met promptly.
Does MIDsource Merchant Services handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, MIDsource Merchant Services is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure.
What does onboarding with MIDsource Merchant Services look like for a new client, and how long does it take?▶
Onboarding with MIDsource Merchant Services involves an initial assessment, setup of services, and training. The process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does MIDsource Merchant Services support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
MIDsource Merchant Services supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with MIDsource Merchant Services and is it per user, per device, or a flat monthly plan?▶
Pricing with MIDsource Merchant Services is generally structured on a per user or per device basis, with options for flat monthly plans that cater to different service tiers.
Customer Reviews
Despite being a start up company with zero processing history, Patrick and Greg made it so easy to get approved. I constantly need on the fly support and they’re always available.
Their customer service is on point which is exactly what I am looking for in a card processor. Thank you!
Great all around experience! Excellent customer service and professionalism. Highly recommend.