Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Helixstorm – IT Support is a managed service provider located in Temecula, California, offering comprehensive IT solutions to local businesses. They specialize in delivering reliable and secure IT services tailored to various industries, ensuring that clients can focus on their core operations without worrying about technology challenges. With a commitment to exceptional customer service, Helixstorm provides proactive support and innovative solutions that enhance productivity and safeguard business data.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Helixstorm for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, making them a trusted partner for IT support.
Service Coverage Area
Helixstorm serves the Temecula area and nearby cities such as Murrieta, Lake Elsinore, and Menifee. Major freeways include I-15 and I-215, with local landmarks like the Temecula Valley Wine Country.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does Helixstorm – IT Support provide in Temecula, California, and which industries do you specialize in locally?▶
Helixstorm provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is Helixstorm – IT Support average response time for tickets in Temecula, California, and do you offer after-hours support?▶
Helixstorm typically responds to support tickets within a few hours during business hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does Helixstorm – IT Support handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Helixstorm is equipped to manage cybersecurity and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulations.
What does onboarding with Helixstorm – IT Support look like for a new client, and how long does it take?▶
Onboarding with Helixstorm involves an initial assessment of IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Helixstorm – IT Support support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Helixstorm supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and comprehensive backup and disaster recovery solutions to protect client data.
How does pricing work with Helixstorm – IT Support and is it per user, per device, or a flat monthly plan?▶
Pricing at Helixstorm is generally based on a per user or per device model, with options for flat monthly plans that can be tailored to the specific needs of clients.
Customer Reviews
Helixstorm is the most professional IT company that we have ever worked with. We have referred multiple companies to their service. We appreciate the professionalism and their ability to go through a discovery process that creates a unique experience for each of our clients. I rely on Helixstorm to provide the highest technologically-available solutions for my client’s IT needs. From disaster recovery to managed services, Helixstorm has solutions for real-world problems.
Helixstorm does an excellent job of managing our outside IT services. They have an excellent process in place to remotely manage our servers and their technicians are all top notch. We are glad that we made the decision to partner with Helixstorm.
I have worked with Helixstorm since before it was Helixstorm and the entire team has never failed to go "above and beyond" before, during and most importantly, after every engagement. Aaron and Eric are the best of the best and they'll work tirelessly to make sure your project is delivered on-time, on-budget and with all deliverables completely functional every time. Few businesses share their integrity, focus and innovative approach to technology. They're partners in every sense of the word and they never fail to deliver outstanding results. You'll know lady luck has smiled on you if you get the opportinity to work with these guys and they will likely be the last consultants you'll need to seek out…:)
I had a major challenge with my companies computer systems. The guys from Helixstorm took over from another local provider. Helixstorm is responsive, knowledgeable, and fair. Highly recommend.
Helixstorm has provided fantastic support for our IT needs for the past 5 years.