Industries Served
HealthcareFinanceEducationRetail
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCisco
Certifications
Microsoft PartnerCisco CertifiedCompTIA A+
Overview
The Family Network, Inc. is a managed service provider based in Soquel, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. With a focus on reliability and customer support, The Family Network, Inc. aims to empower businesses by providing tailored IT solutions that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight The Family Network, Inc. for their responsiveness and reliability in addressing IT issues. Many reviews commend their effective communication and commitment to security, ensuring that businesses feel supported and secure.
Service Coverage Area
The Family Network, Inc. serves Soquel and nearby areas including Santa Cruz, Capitola, and Aptos. Major freeways in the vicinity include Highway 1 and Highway 17, with local landmarks such as Soquel Creek and the Santa Cruz Beach Boardwalk.
Pricing Model
The pricing structure is typically based on a flat monthly fee with tiered options depending on the services required. This model allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does The Family Network, Inc. provide in Soquel, California, and which industries do you specialize in locally?▶
The Family Network, Inc. provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is The Family Network, Inc. average response time for tickets in Soquel, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. The Family Network, Inc. also offers after-hours support to ensure that clients receive assistance when needed.
Does The Family Network, Inc. handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, The Family Network, Inc. provides cybersecurity services and can assist with compliance for HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with The Family Network, Inc. look like for a new client, and how long does it take?▶
Onboarding with The Family Network, Inc. involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does The Family Network, Inc. support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
The Family Network, Inc. supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with The Family Network, Inc. and is it per user, per device, or a flat monthly plan?▶
Pricing with The Family Network, Inc. is generally structured as a flat monthly plan with tiered options based on the services provided, allowing for flexibility based on client needs.
Customer Reviews