Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Hailo is a managed service provider located in Santa Monica, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. Hailo's commitment to reliability and customer support makes them a valuable partner for organizations looking to streamline their IT infrastructure.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Hailo for their responsiveness and reliability. Reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
Hailo serves the Santa Monica area and nearby cities such as Venice, Culver City, and West Los Angeles. Major freeways include the I-10 and Pacific Coast Highway, with landmarks like Santa Monica Pier and Third Street Promenade.
Pricing Model
Hailo offers flexible pricing structures, typically based on a per user or per device model. They may also provide flat monthly plans with tiered options to suit different business needs.
FAQ
What services does Hailo provide in Santa Monica, California, and which industries do you specialize in locally?▶
Hailo provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Hailo average response time for tickets in Santa Monica, California, and do you offer after-hours support?▶
Hailo maintains an average response time that is competitive within the industry. They also offer after-hours support to ensure clients receive assistance when needed.
Does Hailo handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Hailo is equipped to manage cybersecurity and compliance requirements for both HIPAA and PCI, ensuring that client data is protected according to industry standards.
What does onboarding with Hailo look like for a new client, and how long does it take?▶
Onboarding with Hailo involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Hailo support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Hailo supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure comprehensive IT management.
How does pricing work with Hailo and is it per user, per device, or a flat monthly plan?▶
Hailo offers flexible pricing options, typically based on a per user or per device model, as well as flat monthly plans that can be tailored to meet the specific needs of businesses.
Customer Reviews
Brad was very friendly yet professional. He knew exactly what he was doing when he wired and installed my doorbell and walked me through using my Ring video doorbell 2 step by step and helped me set up the app properly. Very impressed with him!
He was able to tune up my computer, fix my wireless printer and check in on a few other devices. He also checked in after the service appointment to make sure everything was still working great. This service was the first time I used it. Usually I go to the Apple store and make a genius appointment, this was so much better. Not having to drag all my devices to the store, to have someone come to my house and fix everything was not only convent but well worth the money. Hailo is a great service and well worth your time to check it out! Highly recommend!
The reserving process was very easy and an Angel was here within 12 hours of my reservation of service. The Angel did a great job and took his time to really do it correctly and measure everything out. The finish price ended up being more than I had expected and I did not get an explanation of why. I would have liked a little more information on pricing. I was still very happy with the service and the amount I paid was still very much worth the work.
So happy to have found Hailo on Nextdoor. My previous tech support provider never seemed to be able to resolve problems. I was constantly being sent back and forth between the Geek Squad at the store and the online support people. And they were not polite on either end! Support technician Christian B. resolved a difficult problem quite quickly and was very polite and easy to work with. So nice to know these people are there when you need them.
The angel identified quickly how to address the issue we were experiencing. He got right to work and set us up quickly. We are very happy with how our system is now performing. He added value to the experience by informing us of other features and functions that tie into the Nest Thermostat.