Industries Served
HealthcareFinanceRetailEducationLegal
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
FTI Services is a managed service provider based in Santa Monica, California, offering comprehensive IT solutions to local businesses. They specialize in delivering reliable and secure technology support, ensuring that clients can focus on their core operations. With a commitment to enhancing productivity and minimizing downtime, FTI Services serves a diverse range of industries, providing tailored services that meet the unique needs of each client.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend FTI Services for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
FTI Services operates in Santa Monica and surrounding areas including Venice, Culver City, and West Los Angeles. Major freeways nearby include the I-10 and Pacific Coast Highway, with landmarks such as Santa Monica Pier and Third Street Promenade.
Pricing Model
FTI Services typically employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to predict their IT expenses effectively.
FAQ
What services does FTI Services provide in Santa Monica, California, and which industries do you specialize in locally?▶
FTI Services offers a range of IT solutions including managed endpoints, network monitoring, cybersecurity, and cloud migrations. They specialize in serving industries such as healthcare, finance, retail, education, and legal.
How fast is FTI Services average response time for tickets in Santa Monica, California, and do you offer after-hours support?▶
FTI Services prides itself on a quick response time for support tickets, typically addressing issues within a few hours. They also provide after-hours support to ensure continuous service for their clients.
Does FTI Services handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, FTI Services is equipped to manage cybersecurity and compliance needs for HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with FTI Services look like for a new client, and how long does it take?▶
Onboarding with FTI Services involves a comprehensive assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does FTI Services support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
FTI Services supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with FTI Services and is it per user, per device, or a flat monthly plan?▶
FTI Services operates on a flat monthly pricing model with tiered options based on the services provided. This allows clients to choose a plan that best fits their needs, whether it be per user or per device.
Customer Reviews
Our company engaged FTI to help resolve a critical IT issue after our then-current provider was unable to deliver a solution. FTI responded promptly and professionally, quickly resolving the problem. Since then, they have become our trusted partner for ongoing IT support and maintenance. Their team is highly competent, and their response times are exceptional.
FTI Services is top notch. They are always super responsive and the tech are very knowledgeable. I called the other day at 6am, got immediate help, my M365 Email was not accessible for some reason, and I was operational in less than 20 minutes. Fantastic!