TechEase Computer Repair in Santa Barbara, California – Managed Service Provider
Industries Served
HealthcareFinanceEducationRetailHospitality
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDell
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview

TechEase Computer Repair is a managed service provider located in Santa Barbara, California, specializing in IT services for local businesses. They offer a range of solutions including network management, cybersecurity, and cloud services, aimed at enhancing operational efficiency and security for their clients. With a commitment to reliability and customer service, TechEase supports various industries, ensuring that businesses can focus on their core operations while leaving their IT needs in capable hands.

Services
  • Managed endpoints
  • Network monitoring
  • Cloud migrations
  • Help desk support
  • Cybersecurity solutions
  • Data backups
Review Summary

Clients frequently praise TechEase Computer Repair for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that client needs are met promptly and efficiently.

Service Coverage Area

TechEase Computer Repair serves Santa Barbara and nearby areas including Goleta, Carpinteria, and Montecito. The business is conveniently located near Highway 101 and is close to landmarks such as the Santa Barbara Zoo and the Santa Barbara Museum of Art.

Pricing Model

TechEase Computer Repair utilizes a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving comprehensive IT support.

FAQ

TechEase Computer Repair provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, education, retail, and hospitality.

TechEase Computer Repair typically has a quick response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure that clients receive assistance when needed.

Yes, TechEase Computer Repair is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected according to industry standards.

Onboarding with TechEase Computer Repair involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.

TechEase Computer Repair supports a wide range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.

TechEase Computer Repair operates on a flat monthly pricing model with tiered options, allowing businesses to choose a plan that fits their specific needs, whether it be per user or per device.

Customer Reviews

Your technician, Phil, kept very good communication with me, and took quick action on everything he recommended. He needed to order parts from different suppliers to solve my issue. In only 4 business days I had my very expensive computer up and running, at a fair price. THANK YOU! Also, I've been a fan of TechEase for over 16 years. Their quality of service is very consistent.

The fan for my laptop started to wear out / run down and it was OBVIOUS. I can swap out a fan for a computer but not a laptop so I took it to TechEase and asked that they order a fan and replace it. They refused stating they wouldn't do any work unless they were able to do a diagnostic on my laptop and charge a fee (I think around 70 bucks???). I understand the need for these kinds of fees but my situation was different. I told them I didn't need a diagnosis, just the fan replaced but they said they wouldn't do any work unless they could do a diagnosis and charge the fee. I repeated that the problem was obvious, that the diagnosis would only take seconds and paying close to 70 bucks for a few seconds of diagnosis wasn't reasonable. Despite my stance, they wouldn't just install a new fan and because they knew I needed their help this additional fee they were requiring felt like extortion. I really felt forced to have to pay this completely unnecessary fee! I thought about it for a minute and decided to go ahead and pay the diagnostic anyway because, "they got me and I had no choice." I started to turn over my laptop and asked how long would they'd need it for the diagnostic. I was told it would take several days! I remarked it wasn't practical for me to give up my laptop for several days to evaluate a problem I already knew what the issue was and in a few seconds. They told me that I wasn't their only customer and that there was a stack of computers to get through first. This I understood too because computer repairs can be time consuming except that the two clerks were absolutely unapologetic about it. I told them I work essentially 70 hours a week and couldn't afford to have the laptop gone for several days, then wait more days for a fan to come in, and wait whatever time they required to do the install. They unsympathetically told me that if I wanted my laptop fixed then that's what I'd have to do. I just walked out of there, spent five minutes and ordered a new fan online but didn't have time for learning how to do the install myself. Of course a week later my fan finally gave out and my computer overheated and crashed. I guess I got what I deserved. Terrible service, no common sense, unreasonable/scamming policies, and slow repair times. Most of the company's five star reviews seem to be from 2 or more years ago. I suspect service has gone down hill since then and I'd skip on this place every time.

My computer crashed and they were able to quickly find the problem. Definitely recommend

Running a business is never easy, but with the Teach Ease team I never have to worry about the computers or routers at our three locations. We have been using them for over 10 years. They are always been kind and helpful. They are my worry free tech team. You can't go wrong when you partner with them.

I cannot recommend TechEase highly enough – they are fantastic! I run a small nonprofit agency. Dealing with our technology needs, equipment, etc. has always been a challenge – but its a critical part of business operations and cannot be ignored. We recently had recent cable voltage spike incident that killed wiring and impacted our network, voip, servers, and we were completely down for a week! TechEase was referred by a trusted associate and they were able to come to the office within a couple of hours of our call. Evan was focused, fast and fantastic. He quickly diagnosed and resolved the problem/s and we were up and running within a day. And did I tell you that they are affordable? There was no wasted time and no messing around – Evan figured out our problems and fixed them. It was a wonderful experience.

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