Ontraport

I genuinely wanted to support this local company in Santa Barbara, as community values are important to me. However, my experience has left me feeling disappointed. I was initially sold on the idea that their system would seamlessly support my two businesses, but this turned out to be misleading. Whenever I sought help via chat, I often received incorrect information, leading to frustration and confusion as my emails and workflows didn’t align with how I operate. The pricing structure is also misleading. I started with their lowest package, but my costs ballooned to $350/month, far exceeding the initial sales pitch. It feels like they lock you in and make it difficult to exit, leaving you with little to show for the over $8,000 I spent, including additional support. After enduring two challenging years and giving them the benefit of the doubt, I now face another issue: they refuse to reimburse me. I paid for a full year and they owe me around 90 days' worth. They set an impossible deadline for me to move thousands of emails, while suggesting I pay even more for additional support. Recently, I contacted Wyatt for an escalation, only to be told, "I am the final decision-maker on this matter. As outlined in our fee agreement, refunds for annual accounts are not provided." If I could give half a star, I would; one star feels generous. I’m excited to be transitioning to GHL, where customer support is easier to maneuver and user experience are far more intuitive. –

WARNING. Your mass emails might not be going through to everyone and they (ontraport) can't tell you why, nor warn you of it. Let me start out with the positive. This could be a very powerful tool, if it actually was reliable and worked. And, even more powerful if the people that worked there actually valued the customers experience more than their own fun tech culture. I am not one to jump to make reviews and typically only positive ones, but my experience has warranted leaving a review to warn others that actually run successful businesses and understand the importance of execution, not just smoke an mirrors. Here is the issue we had and others should follow up on. We used their Ontramail template and sent it to a group within our contacts. The problem is that it was not received by a majority of the group. We know this because we followed up with calls to each one. They checked "spam", "inbox", trash, etc. and nothing. We have gone through 4 different "support chats" not able to speak to anyone and nor has anyone been able to fix the problem. I only wonder how many others are having the same issue, but have no idea because they do not have the time to follow up with hard calls. If the whole point is send emails to be top of mind with your customers and the emails don't make it. WHATS THE POINT? I want to add to this review because THEY FALSELY REPRESENTED THEIR CUSTOMER SERVICE AND RESOLUTION. One of teh first questions we asked on the first day of going back and forth was if there were SPF/DNS records we needed to add and they said no (see attached photo of chat). Their postmaster DID NOT get back to us… he sent an email stating the same thing that the other 4 CHAT SUPPORT PEOPLE said "Its a Copy HTML Text issue". All 4 got it wrong. I finally heard from someone after 10 hours on the second day. Keep in mind this is over two days of communicating the issues to over 5 people. I WOULD NOT CALL THAT PROMPT (per their response below). He then said it was SPF issues. He said he would send me the required info. HE SENT NOTHING. Then I received the other attached email from their internal QC. Note, they still got the issue wrong stating images were not coming through (see attached). Our developer has taken it into his own hands to work through the issues. Hopefully it is fixed, but no thanks to Ontraport. They sure spoke about their typical issues, but no one listened to the actual problem. BTW

Ontraport is a CRM system my company uses for managing clients and marketing. It is a great system and offers great training in their product. I attended a week long training session in Santa Barbara and learned a lot. Ontraport is motivated to be the best at what they do, and it shows. I will happily continue my office do business with them.

This company is awesome. I work here with an amazing team. Beautiful campus with a fountain.

Pretty awesome campus. I think the people are pretty great.