Industries Served
HealthcareFinanceRetailEducationLegal
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
CITIG is a managed service provider based in Santa Barbara, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations without worrying about IT issues. With a commitment to reliability and security, CITIG serves various industries, providing tailored support that enhances productivity and operational efficiency.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently praise CITIG for their responsiveness and reliability in addressing IT concerns. The team is noted for their strong communication skills and commitment to security, making them a trusted partner for local businesses.
Service Coverage Area
CITIG serves the Santa Barbara area, including nearby cities such as Goleta, Carpinteria, and Montecito. Major freeways include US-101 and CA-154, with local landmarks like the Santa Barbara Mission and Stearns Wharf.
Pricing Model
CITIG offers a flexible pricing structure that can be tailored to client needs, typically based on a per user or per device model. They also provide flat monthly plans with tiered options for different service levels.
FAQ
What services does CITIG provide in Santa Barbara, California, and which industries do you specialize in locally?▶
CITIG provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is CITIG average response time for tickets in Santa Barbara, California, and do you offer after-hours support?▶
CITIG typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure critical issues are addressed promptly.
Does CITIG handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, CITIG has expertise in managing cybersecurity and compliance for both HIPAA and PCI, helping businesses meet regulatory requirements.
What does onboarding with CITIG look like for a new client, and how long does it take?▶
Onboarding with CITIG involves an initial assessment of IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does CITIG support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
CITIG supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with CITIG and is it per user, per device, or a flat monthly plan?▶
CITIG offers a flexible pricing model that can be based on per user or per device. They also provide flat monthly plans with different tiers to accommodate various service needs.
Customer Reviews
I have been working with Ryan and the people at CITIG since 2005 when he consulted for me at FRS. Since I have been running my own independent agency, we have been consistently recommending Ryan and all of the staff at CITIG to all of our clients. They have always performed excellent services for them, and have helped me build my business as a reliable partner. CITIG is currently managing all Exchange services for my biggest client and have taken a really horrible setup and completely set it right.
The entire CITIG team has been consistently helpful to me over a period of many years. Most recently, I have worked with Drew Hanson whose service is timely, perceptive, and professional in every way. I am grateful.
Team CITIG is always there when you need them! Running a business that relies on technology to provide quality care, we can't afford when computers break down. Whether in crisis or for technology maintenance CITIG gets it done!
Amy is always helpful every time I mess up my computer, quick response time and very knowledgeable.
This group charged us alot of money for an internet solution for our business and did not work, then charged us to come out and troubleshoot and still did not work. Called for help and was offended by the owners comments.