Industries Served
EducationHealthcareNonprofitRetail
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceBackup SolutionsDisaster Recovery Tools
Certifications
Microsoft PartnerCompTIA A+Cisco Certified
Overview
Matrix Parent Network is a managed service provider located in San Rafael, California, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in supporting various industries by offering services that enhance operational efficiency and security. With a focus on reliability and customer satisfaction, Matrix Parent Network aims to empower organizations through technology, ensuring they can navigate the complexities of modern IT environments effectively.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently highlight the responsiveness and reliability of Matrix Parent Network. Reviews often mention the strong communication skills of the team and their commitment to security. Customers appreciate the tailored solutions that meet their specific IT needs.
Service Coverage Area
Matrix Parent Network serves San Rafael and surrounding areas including Novato, San Anselmo, and Larkspur. Major freeways in the vicinity include Highway 101 and Interstate 580, with recognizable landmarks such as Marin Country Mart and China Camp State Park.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does Matrix Parent Network provide in San Rafael, California, and which industries do you specialize in locally?▶
Matrix Parent Network provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as education, healthcare, and nonprofit sectors.
How fast is Matrix Parent Network average response time for tickets in San Rafael, California, and do you offer after-hours support?▶
The average response time for tickets is typically prompt, with many clients reporting quick resolutions. After-hours support is available to ensure continuous service.
Does Matrix Parent Network handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Matrix Parent Network is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure.
What does onboarding with Matrix Parent Network look like for a new client, and how long does it take?▶
Onboarding with Matrix Parent Network involves an initial assessment of IT needs, followed by a tailored implementation plan. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Matrix Parent Network support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Matrix Parent Network supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to meet diverse client needs.
How does pricing work with Matrix Parent Network and is it per user, per device, or a flat monthly plan?▶
Pricing at Matrix Parent Network is generally structured on a per user or per device basis, with options for flat monthly plans that may include different service tiers.
Customer Reviews