Industries Served
Public SafetyHealthcareNon-Profit
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCisco
Certifications
Microsoft PartnerCompTIA Security+Cisco Certified Partner
Overview
First Responder Support Network is a managed service provider based in San Rafael, California, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in supporting first responders and related organizations, ensuring their technology infrastructure is secure, reliable, and efficient. By offering tailored services, they help clients enhance productivity and focus on their core missions while maintaining a robust IT environment.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight the responsiveness and reliability of First Responder Support Network. Reviews often mention their strong communication skills and commitment to security, making them a trusted partner for IT services.
Service Coverage Area
First Responder Support Network serves the San Rafael area and nearby cities such as Marin City, Larkspur, and Mill Valley. The service area is accessible via major freeways including US-101 and I-580, with recognizable landmarks like Marin Country Mart and China Camp State Park.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels. This allows businesses to select a model that best fits their needs and budget.
FAQ
What services does First Responder Support Network provide in San Rafael, California, and which industries do you specialize in locally?▶
First Responder Support Network offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as public safety, healthcare, and non-profit organizations.
How fast is First Responder Support Network average response time for tickets in San Rafael, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. First Responder Support Network also provides after-hours support to ensure that clients receive assistance when needed.
Does First Responder Support Network handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, First Responder Support Network is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory requirements.
What does onboarding with First Responder Support Network look like for a new client, and how long does it take?▶
Onboarding with First Responder Support Network involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does First Responder Support Network support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
First Responder Support Network supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with First Responder Support Network and is it per user, per device, or a flat monthly plan?▶
Pricing with First Responder Support Network is generally structured on a per user or per device basis, with options for flat monthly plans that can be tailored to fit the specific needs of each client.
Customer Reviews