Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
The Computer Factory is a managed service provider located in San Marcos, California, specializing in IT services for local businesses. They offer a range of solutions including network management, cybersecurity, and cloud services, aimed at enhancing operational efficiency and security for their clients. By leveraging advanced technology and expert support, The Computer Factory helps businesses in the region optimize their IT infrastructure and focus on their core operations.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend The Computer Factory for their responsiveness and reliability. Many reviews highlight the team's effective communication and commitment to security, making them a trusted partner for IT services.
Service Coverage Area
The Computer Factory serves San Marcos and nearby areas including Escondido, Carlsbad, and Vista. Major freeways in the vicinity include Interstate 78 and Interstate 15, with local landmarks such as San Marcos High School and the San Marcos Civic Center.
Pricing Model
The Computer Factory employs a flat monthly pricing model with tiered options based on the services utilized. This approach allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does The Computer Factory provide in San Marcos, California, and which industries do you specialize in locally?▶
The Computer Factory provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is The Computer Factory average response time for tickets in San Marcos, California, and do you offer after-hours support?▶
The Computer Factory typically has a response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance when needed.
Does The Computer Factory handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, The Computer Factory is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulations.
What does onboarding with The Computer Factory look like for a new client, and how long does it take?▶
Onboarding with The Computer Factory involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the services required.
What tools and platforms does The Computer Factory support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
The Computer Factory supports a wide range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with The Computer Factory and is it per user, per device, or a flat monthly plan?▶
The Computer Factory utilizes a flat monthly pricing model with tiered options based on the services provided. This structure allows for predictable budgeting for clients.
Customer Reviews
Extremely rude and I’m not sure why… I called to tell them I’d like to know how much it would cost to repair my computer and before I could go into detail to get a quote they had a rude smart ass remark. Won’t be spending my money with them. Edit: I’m going to J&B computers instead because they listened to me and gave me an estimate. 🙂
Didn't even step foot in the door which is sad. I called and had some basic questions about PC parts but the person on the other end was rude in tone and hung up on me before I could finish asking my questions.
Amazing how quickly Computer Factory recovered my computer from a crash. Derrick also miraculously got Windows 10 to update to 20H2 – been frustratingly trying to get this accomplished for six months. We were so pleased that my husband, who usually builds our computers, had Derek rebuild his current one. Used great components and speed is incredible. We made some stupid mistakes at home re-installing and Derek was so patient, helpful and kind in assisting us. We are so grateful for their wonderful service and highly recommend!!
This place is one of the best places you could ever get your computer fixed! They do not gouge people and they give you very good service. People they have working for them are quite confident and they will give you the time of day if you are trying to make a decision about your own technology. They are some of the most knowledgeable people in the business and they are easy to talk to and more than fair with their pricing. They helped to solve a technology problem I was having with my laptop and help me to resolve a long-standing situation to my satisfaction. Thank you to Paul and Nome you are awesome business people
I highly recommend The Computer Factory. I bought a refurbished Dell lap top at a great price a few years ago and have had no problems. They also updated it to Windows 10 for me when that was needed. My most recent interaction was yesterday when I was in a panic because I thought I had a computer virus. They helped me realize I had been scammed to get me to buy a anti-virus program. Great Service and Support!