Industries Served
RetailHealthcareEducationFinanceManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDell
Certifications
Microsoft Certified PartnerCisco PartnerCompTIA Security+
Overview
Geek Squad is a managed service provider located in San Marcos, California, offering a range of IT services to local businesses. They specialize in providing reliable support for various industries, ensuring that clients can focus on their core operations while Geek Squad manages their technology needs. With a commitment to security and efficiency, they deliver tailored solutions that enhance productivity and safeguard business data.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Common themes in reviews for Geek Squad include their responsiveness and reliability in addressing IT issues. Clients appreciate the effective communication and the emphasis on security in their services.
Service Coverage Area
Geek Squad serves the San Marcos area and nearby cities such as Escondido, Carlsbad, and Vista. Major freeways include Interstate 78 and Interstate 15, with local landmarks like San Marcos High School and the San Marcos Civic Center.
Pricing Model
Geek Squad typically operates on a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Geek Squad provide in San Marcos, California, and which industries do you specialize in locally?▶
Geek Squad provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as retail, healthcare, and education.
How fast is Geek Squad average response time for tickets in San Marcos, California, and do you offer after-hours support?▶
Geek Squad typically has a quick response time for tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does Geek Squad handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Geek Squad is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with Geek Squad look like for a new client, and how long does it take?▶
Onboarding with Geek Squad involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Geek Squad support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Geek Squad supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Geek Squad and is it per user, per device, or a flat monthly plan?▶
Geek Squad operates on a flat monthly pricing model with tiered options based on the services provided, allowing businesses to choose a plan that fits their needs.
Customer Reviews
There really needs to be more stars for the geek squad! On Monday, May 19, I found out that my computer had been hacked and locked. I went to my bank because I found out that my financials have been compromised so I had to get a new debit card, new credit cards, etc. My bank told me that I could not have access to online banking, which I do every single morning, Until they have proof from a professional that there is no malware on my laptop. I took my laptop this morning to the geek squad in San Marcos and they told me it could be 2 to 4 days. I work from home and absolutely need my laptop. This afternoon I may do with my iPhone. Then I get this wonderful text about 630 telling me I can come pick up my laptop, it’s done! Not only did that clear out a malware that wasn’t even caught by my malware scan they cleaned up my laptop and even did all the updates. The geek squad is absolutely amazing!
I have been a Geek Squad Subscriber for the past five years and the money I spend for an annual subscription is returned to me in service savings at least five times over. I have told them and others, it is the best investment in computers I have made. Recently I had two issues – one to restart a laptop that would not boot and then to upgrade the RAM on that computer. Both times there was no charge for the service!
Disappointing as Expected. Apple recommended me to take my phone to Geek Squad to be fixed under Apple’s warranty. I asked Apple if they have limitations, and Apple said none because they are as trained as the staff working in Genius Bar. I took the appointment, but also kept the one I have with Apple at a later time because I am doubtful and unsure. And guess what, I am right. I am very disappointed with Geek Squad attention to my concern. The technician don’t want to listen to what actions I’ve taken already nor my observations. At the end, he said he can’t replace the phone because he doesn’t have parts or an IPhone 11. This phone has been out for 12 months!!! iPhone 12?! is coming out, and yet they don’t have supplies of iPhone 11?! Very upsetting. Expected, but still aggravating.
My computer would not update Windows. Brought it into Geek Squad paid $49 for a one-time fix. They said the price included a tune-up only but would probably fix my issue. It was unsuccessful. Then talked me into a one year membership for around 190, saying this is what was necessary to fix the problem. They came back after 2 days and said the hard drive was fried and it couldn't be fixed. I took the computer home we loaded Windows myself and it now works fine. Need I say more?
They told me my laptop would be too expensive to fix, and would take several weeks to ship out, so i should just buy a new one. Then after a youtube video search I fixed it myself for 50$ in 1 day. The fact that he was wearing 2 masks was my hint not to listen to him, and it saved me 1000$ I love best buy but I feel sorry for all the people geek squad screws over